Samer Zoubi

Samer Zoubi

Deputy GM at The Sportsmans Arms
Lives in Abu Dhabi, United Arab Emirates

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About me

Among My Duties:
• Ensuring customer satisfaction, working closely with management and restaurant team.
• Leading and closely training the staff on all operational procedures.
• Ensuring the highest quality of ingredients and food preparations.
• Managing restaurant budgets, marketing events and promotional plans.
• Monitoring profit and loss statements and setting plans to increase profitability.
• Administers the overall activities, performance, and operation of the restaurant and the employees.
• Directly supervises and develops all department managers to ensure proper food quality and guest satisfaction.
• Provide direction, coaching and mentor ship to all supporting managers and management training personnel.
• Addresses, investigates, resolves, and follows-up on all comments and complaints regarding food and beverage quality, service, or atmosphere issues.
• Maintains and monitors the safety and security of the restaurant in conjunction with the company policies.
• Monitors and controls all costs and budgets, controls waste and shrinkage and ensures cost of sales within budgetary constraints.
• Approves all petty cash receipts and spending in the unit. Responsible for all cash accounting and control.
• Arranges for repair of restaurant equipment by contacting appropriate service personnel. Performs monthly facility walk through and monitors all preventive maintenance contracts.
• Enhancing client experience through extensive knowledge of treatments
• Effectively training and supervising staff, creating schedules and inventory tracking.
• Overseeing quality standards and ensuring that all treatments are being delivered as per protocols.
• Looking after opening of new restaurants; motivating and assisting restaurant managers with specific issues, such as staffing and business management
• Executing the company's business development strategies within the outlets and acting as a link between head office and restaurant managers
• Regulating systems and policies within outlets to meet the company's overall style
• Conducting marketing activities such as promotional events and discount schemes
• Developing reports at the end of the week/month including staff / food control and sales report
• Preparing and executing plans for department sales, profit and staff development.
• Ensuring high standards of quality control,hygiene health and safety
• Handling a team of 45 members
• Responsible for updating the recipes on the POS system and creating operation memos & standards.

Experience

13 years and 2 months

  • Deputy GM

    The Sportsmans Arms - Abu Dhabi, United Arab Emirates

    Management
    October 2018 - Now · 1 year and 4 months

  • GM, F&B

    Goodman Steak House - London, United Kingdom

    Management
    May 2014 - December 2017 · 3 years and 8 months

  • Restaurant Manager

    Bistrot de Luxe - London, United Kingdom

    Management
    March 2006 - March 2014 · 8 years and 2 months

Education

  • Hospitality Management

    University of West London - London, United Kingdom

    April 2004 - March 2007

  • Business Management

    University of West London - London, United Kingdom

    April 2004 - March 2007

Languages

5 languages

  • Arabic

    Native or fluent

  • English

    Native or fluent

  • Swedish

    Professional working

  • Spanish

    Professional working

  • Finnish

    Professional working

Personal information

Nationalities

  • British

Work Permits

  • European Union

Date of birth

December 04th 1979

Driving License

Yes

Skills

8 skills

  • Customer sevice
  • • Excellent Communication Skills.
  • Human Resources
  • Management
  • Motivation
  • Productivity
  • Strong leadership
  • Work efficiently
Connections
Nicole Tomamichel
Student from State Tourism and Hotel Management School (SSSAT) Scuola specializzata superiore alberghiera e del turismo
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