Samiksha Chudal

Samiksha Chudal

Events Executive at Roda Al Murooj
Lives in Dubai, United Arab Emirates

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About me

Highly energetic, detail oriented and efficient Events Executive having demonstrated a strong customer service orientation and an active commitment to continuous improvement and quality standards over a period of more than 5 years working in hotel industry
A quick learner, adaptable to dynamic work environment, and team player always looking to add value to the organization, clients, colleagues and self

Experience

7 years and 4 months

  • Events Executive

    Roda Al Murooj - Dubai, United Arab Emirates

    Sales & Marketing
    March 2015 - Now · 5 years

     Event planning, production and execution while managing all service delivery within the time limits  Liaising with event bookers and customers to identify their needs to ensure customer satisfaction.  Ensuring overall maintenance of events venue and related facilities & equipment to maintain the high standards of performance  Ensuring that all incoming requests are handled jointly with the concerned Sales Person and as per the company policies and procedures  Optimizing Hotel revenue through strategic yield management and up selling of Hotel facilities and services  Supervising and assisting with Banquet Operations before, during and after events and assure Guest satisfaction throughout the event  Actively ask for Guest feedback during and after the event and encourage the Guest to submit the Guest Satisfaction Survey

  • Guest Service Executive

    Bab Al Shams Desert Resort & Spa - Dubai, United Arab Emirates

    Front Office reception
    November 2013 - March 2015 · 1 year and 5 months

     Welcome guests during check in and give a farewell while check out.  Handle guest complaints and concerns in efficient manner.  Provide proper information to the guests about the hotel and the city.  Provide excellent service as per hotel standard.  Allocate rooms to all arriving guests  Maintain up to date information about the occupancy, room rate, current promotions, offers and package.  Co-ordinate with housekeeping for clearing of rooms  Collect guests feedback during the stay and departure of the guest  Perform the role of cashier when required  Ensure proper handover to the next shift

  • Receptionist

    Courtyard by Marriott - Kochi, India

    Front Office reception
    October 2012 - October 2013 · 1 year and 1 month

     Welcome guests during check in and give a farewell while check out.  Use suggestive selling techniques to sell the rooms  Co-ordinate room status with housekeeping by notifying housekeeping of all late check outs, early check, special requests.  Attend department briefing  Report any unusual occurrences or specific guest requests to manager  Be aware of all the safety and emergency procedures  Know the location and availability of types of rooms

Education

  • Bachelors Degree

    Himalayan University - Dubai, United Arab Emirates

    April 2014 - November 2017

    Bsc in Hospitality Management

  • 3 Years Diploma in Hospitality Management

    Good Shepherd IHM - Kalimpong, India

    March 2009 - June 2012

    3 Years Diploma in Hospitality Management

Languages

3 languages

  • Hindi

    Native or fluent

  • Nepali

    Native or fluent

  • English

    Native or fluent

Skills

2 skills

  •  Proficient in MS Office - Word, Excel, PowerPoin
  •  Working knowledge in Sales & Catering opera syst
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