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A multilingual and sales minded quick learner
Guest Service Team Leader
Rotana Hotel Management Corporation PJSC - Abu Dhabi, United Arab EmiratesOtherOctober 2016 - Now
▪ Being a key person responsible for German, Russian and Turkish speaking clients; ▪ Cooperating constantly with travel agencies from Germany, Austria, Russia etc.; ▪ Committing to hotel's revenue by successful upselling; ▪ Assuming leadership in the absence of Guest Service/Front Desk manager; ▪ Identifying and resolving clients' problems efficiently; ▪ Supervising all Guest Service / Front- & Bell Desk employees to ensure all policies and standards are followed.
Guest Service Shift Leader
Beach Rotana Abu Dhabi Hotel & Towers - Abu Dhabi, United Arab EmiratesFront Office receptionMarch 2016 - Now
Guest Relations Officer
Coral Strand Hotel Seychelles - Seychalles, FranceFront Office receptionFebruary 2016 - September 2016
Front Desk Agent
JW Marriott Absheron Baku - Baku, AzerbaijanFront Office receptionJuly 2014 - September 2015
RussianNative or fluent100%
AzerbaijaniNative or fluent100%