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A results driven, self-motivated and resourceful programs coordinator with a proven ability to develop and strengthen management teams in order to maximise organization performance and efficiency. Experienced in leading and growing departments of the organization to make them dynamic and progressive in an organizational setting. Possessing excellent communication skills and able to establish sustainable relationships with partners and donors across networks.
Certis Group - Doha, QatarOtherNovember 2017 - Now · 1 year and 3 months
JAVA HOUSE CAFE - Kampala, UgandaCustomer ServiceJanuary 2016 - October 2017 · 1 year and 10 months
Welcoming customers Taking orders from guests & serving food as per order. Sending daily sales reports at the end of the day Ensuring that FIFO and FEFO are fully practiced without any excuse Doing all bark ups to ensure a smooth flow during rush hours Providing excellent customer service Excellent suggestive selling skills to hit targets Providing efficient, trouble free and excellent service by receiving, seating and presenting guests with the menu. Carrying out suggestive selling at all the time to increase sales and the average transaction values Responsible for taking all customers orders on the point of sale both by cash and credit transactions Ensuring accuracy by repeating customers’ orders and taking a follow ups when orders are being served Responsible for keeping a clean work place at all the times
Social, Health and Environmental Sustainability Organization - Kampala, UgandaAdministration & GeneralOctober 2015 - November 2017 · 2 years and 2 months
While here I was responsible for program management, supervising students on placement, carrying out assessments, screening and enrolment of vulnerable children for support and sensitizing children, guardians/parents and other stakeholders about children’s rights. Among other duties I conducted homes and schools visits to children to monitor their wellbeing, planned and made sectional work plans for program activities and Served 4,000 orphans and other vulnerable children in different Core Program Areas including Economic strengthening, food and Nutrition, health, shelter, water, hygiene and sanitation, psychosocial support, legal and child protection as well as education. Promoted children welfare/standard of living by linking children to access HIV services from different facilities. This facilitated access to the necessities that they could not afford. Participated in psychosocial support activities e.g. Friends Forum and other peer groups. This helped to build and strengthened children confidence / self-esteem which enabled them to identify their different potentials for a better transformation. Promoted child protection / security through reporting child abuse cases incidents in line with child protection policy. This called for corresponding actions by law thus encouraging a child violence free life in the community. Supported the monitoring and evaluation of organization performance by carrying out monthly updating OVC registers daily, staff supervision, data collection, analysis and reporting on various program activities. This provided information about areas that need improvement therefore enabling better resource utilization i.e. time, human resources etc. This also promoted organization efficiency as it supported proper resource utilization and accountability based on information presented. Supported effective communication through preparation of monthly and quarterly donor reports. This provided full accountability of food distribution, economic strengthening and school fees resulting from donor funding thus a good relationship was maintained between the organization and its donors. Initiated 2 effecient new programs through which the organization was able to secure funding from the local government for the smooth-running of program of activities such as economic strengthening that involved the distribution of handouts to the care givers hence boosting up their businesses and also the save to study program that enabled low income parents support their children in schools and also reduced number of OVCs to be supported by the organization with school fees. Developed a reporting and data collection tool. This provided data for report writing using the designed tools and also staff time management was monitored which created accountability and enough value for organization money. Completed and accurately filled the data collection tools. This provided reliable data/information for informed decision making. Supported in the research process by pre-testing tools for data collection and determined the sampling frame in for research. This is an internal control measure that provided assurance that data collected is complete and accurate for planning and decision making.
Cafe Mariona - Kampala, UgandaCustomer ServiceMarch 2011 - December 2014 · 3 years and 11 months
Provide the perfect service experience for every Guest Ensure the Guest feels important and welcome in the restaurant Ensure hot food is hot and cold food is cold Adhere to timing standards for products and services Look for ways to consolidate service and increase table turns Present menu, answer questions and make suggestions regarding food and beverage Serve the Guest in an accommodating manner Must know all food liquor, beer, wine and retail offered Apply positive suggestive sales approach to guide Guests Pre-bus tables; maintain table cleanliness, bus tables Assist in keeping the restaurant clean and safe Provide responsible service of alcoholic beverages Deliver food and beverages to any table as needed Report to property on time and in proper uniform
Volunteer Social worker
Reach Out Mbuua Parish HIV/AIDS Initiative - Kampala, UgandaAdministration & GeneralMarch 2011 - September 2015 · 4 years and 8 months
In this role, it was my responsibility to sensitize the community about prevention and control of HIV/AIDS and STDs my duties were; monthly data collection and reporting, conducting home and school visits , monitoring clients with IGA (income generating activities) under the Economic strengthening program, writing reports and fund requests to donors. Participated in household assessments of vulnerable children thus provided career guidance and counseling of children both on site and at school. Supported the verification and analysis of data through assessment of 300 households for social support where 170 households were identified as vulnerable and qualifying for social support. This enabled the organization to scale up on its funding opportunities since the target figures were reached and also there was enough OVC data to be sent to the national OVC database. Monitored OVC performance through school visits as150 OVCs were followed up with discipline and academic performance issues as well as their general welfare. OVC general performance and discipline improved and also the organization was able to identify gaps between teachers and students which hindered their general welfare and performance in schools. Mobilized 500 OVCs for the children Christmas party and 300 community members for HIV counseling and testing. This increased OVC funding where by the donors and organization registered a success of the program since 600 OVCs were registered instead. Supported community sensitization through a reach out to 500 community members with reproductive health information. This promoted community awareness about HIV as a total of 502 community members turned up for HIV counseling and testing and the organization also registered figures for reporting purposes. Promoted village savings and loans association through scaling up savings activities in community. 150 women saving groups were started up as well as trained with business skills, 60 income generating activities were started up by household heads in the community and the organization. This reduced in numbers of OVCs to fund for school fees since some of these parents were in position to meet the basic scholastic needs. Supported effective communication through preparation of monthly and quarterly donor reports. This provided full accountability of food distribution, economic strengthening and school fees resulting from donor funding thus a good relationship was maintained between the organization and its donors. Developed a reporting and data collection tool. This provided data for report writing using the designed tools and also staff time management was monitored which created accountability and enough value for organization money.
Bachelor's degree of Arts in Arts
Kyambogo University - Kampala, UgandaJanuary 2012 - December 2016
Development Studies maJor Geography minor
- Administration skills
- -Computer skills
- Customer sevice
- Data Entry Skills
- Data Management
- Fire Marshal
- First aid/CPR certified
- Report writing
- Security Training
- Team Management