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Seeking for a challenging Management Position at International Chain for Hotels and Resorts where my interpersonal skills and my experience can be applied and further developed. That will allow me to utilize my managerial, organizational, and leadership skills and to be able to deliver to the bottom-line. To constantly upgrade my knowledge and skills and make a difference in whatever I do.
6 years and 10 months
Sofitel Dubai downtown - Dubai, United Arab EmiratesF&B serviceMay 2015 - Now · 4 years and 1 month
• To provide a courteous, professional, efficient and flexible service at all times, following the Hotel Standards of Performance. • To supervise, assist and train waiters, bartenders and hostesses in carrying out the daily duties and activities of the outlet.
order taker in room dining
The Oberoi Dubai - Dubai, United Arab EmiratesF&B serviceMay 2014 - May 2015 · 1 year and 1 month
Accurately take Guest orders by means of Phone, ensure that Guest name, Room number, time of Guest order and Delivery timings are clearly registered. Follow established phone courtesy standards and actively sell food and beverage using up-selling techniques. Receive guest restaurant reservations and requests for “Private Dining Room” according to established hotel standards. Have full knowledge of all menu items, garnishes, contents and preparation methods Assists Room Service Server in preparing trays and carts. Responsible for issued banks, payments, change and accuracy of closed checks. Conduct shift end reports and forward them to the accounting department In absence of supervisor take the responsibility for shift in charge. Train new-Hires in service standards, menu items, up selling
Hôtel Royal Savoy Lausanne - Sharm El-Sheikh, EgyptF&B serviceAugust 2012 - May 2014 · 1 year and 10 months
Mixing and serving alcoholic beverages to customers. Creating beverage lists, menus and drink promotions. Following all safety and sanitation policies when handling food and beverages. Upselling food and beverages to guests. Preparing cocktails and other drinks. Maintaining appropriate stock levels for the bar. Taking money from customers and process all card payments. Moving, lifting, carrying, pushing and pulling stock, chairs and tables around. Communicating with guests and making them feel appreciated. Maintaining the cleanliness of the bar area, as well as bar glasses and utensils
University - Cairo, EgyptSeptember 2007 - July 2011
Hotel and tourism
Native or fluent
- Certified PIC
- Fire Safety
- First Aid/CPR
- Food Safety
- Micros and FMC
- MS PowerPoint