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Team Leader @ Swissotel Hotel and Resorts Passionate and enthusiastic .
Seasoned and energetic hospitality professional
With customer service in the blood and over 5 years experience in hospitality! ( Hotel , Bars & Restaurant).
Ability to work in fast pace environment,Heartist,Team spirited,Guest orientated,Outgoing and service Minded,Flexible , Responsive , Leader by Nature, well Organized,Decisive , autonomous, Entrpreneurial.
Swissôtel Hotels & Resorts Dubai- United Arab Emirates - Dubai, United Arab EmiratesF&B serviceNovember 2017 - Now · 1 year and 1 month
To conduct an efficient, courteous, professional and flexible serviceto the guests at all times follow . To assist the outlet manager in Running a smooth operation in the outlet. . Supervises all the activities of waiters and bus boys in the assigned areas. . Escorts guests to their tables and make adequate recommendations of dishes and wines. . Creates an atmosphere of peace and tranquility among the team. . Checks standards and Quality of Food and Beverage which leaves the Kitchen. . Checks the extra needs of the Guests. . Coordinates with the outlet manager to plan and conduct skills training constantly. . Attends communication meetings of his /her outlet. . Checks mise en place prior and After operation. . Checks waiters and bus Busboys for execution of side jobs and personally supervises the end of the day closing of the saloon and makes s ure that all the equipments are in the appropriate place and nothing is left around which can be hazardous. · To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage Division or any other Department of the hotel as assigned. · To carry out any other reasonable duties and responsibilities as assigned. · To ensure that the place of work and surrounding area is kept clean and organized ganized at all times. . Performs other duties assigned by the outlet manager / supervisor. · To monitor operating supplies and reduce spoilage and wastage. · To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
Chef de rang ( Task force)
99 sushi bar Four Seasons Hotel Abudhabi - Abu Dhabi, United Arab EmiratesF&B serviceSeptember 2017 - December 2017 · 4 months
Winner. Best New Comer Time out Abudhabi Restaurant Awards 2017.
Guest Relation Team member
Sofitel Dubai Jumeirah Beach - Dubai, United Arab EmiratesGuest RelationsNovember 2016 - September 2017 · 11 months
Ensures Guest Satisfaction and experience as from the welcome experience , checkin to checkout.(Follow up and solve guests problems) Follow SOP, Events planning and ensuring that hotel facilities adhere to standards. Participate in upholding establishment standards and boosting sales for more Revenue.
Sofitel Dubai Jumeirah Beach - Dubai, United Arab EmiratesF&B serviceNovember 2016 - October 2017 · 12 months
Strictly follow SOPs; Standard operating procedures to ensure proper service delivery and resolves guest complains promptly. Haccap monitoring, Fmc ordering, shift in charge, assist in pool bar ,banquet, fine dinning and out door catering, inventory and proper organizing of restaurant and back area according to standard. Maintaining breverage sales •Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth running operation •Conduct regular training sessions with the assigned team in line with the departmental SOP’s •Monitor duty schedules for the respective team •Ensure the proper appearance and grooming of assigned employees •Work towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours •Handle the welcome of arriving guests and their seating through the hostess and take over, if she is not available •Maintain a professional and friendly relationship with the outlet patrons to ensure their well-being •Familiar with the outlets menu, promotional activities and other relevant issues concerning the outlet and the hotel •Contribute to meet and maximize the monthly revenue budget for the respective outlet.
Grillatto Restarante' et Cafe' Dubai Marina United Arab Emirates - Dubai, United Arab EmiratesF&B serviceNovember 2014 - October 2016 · 1 year and 12 months
Prepare cocktails ,juices, tea and coffee for guests. Accurately records, pre-checks and picks-up all food and beverage orders. Serves guests their food and beverage in prompt, courteous manner as per the standard sequence of service. Sets tables as per Outlet standard prior to guests’ arrival. Up-sell or promote all specials advertised in the outlet as well promoting slow moving items. To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives. knowledgeable of all ingredients and prices of the food and beverage listed on the menu. Acquires a working knowledge of hotel, in-house facilities and local information to respond to guest questions in these areas as required
Maritime Hotel Victoria Cameroon - Limbe, CameroonF&B serviceOctober 2008 - September 2011 · 2 years and 12 months
Accurately records, pre-checks and picks-up all food and beverage orders. Serves guests their food and beverage in prompt, courteous manner as per the standard sequence of service. Sets tables as per Outlet standard prior to guests’ arrival. Up-sell or promote all specials advertised in the outlet as well promoting slow moving items. To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives. knowledgeable of all ingredients and prices of the food and beverage listed on the menu. Acquires a working knowledge of hotel, in-house facilities and local information to respond to guest questions in these areas as required. Ability to rotate throughout each of the food & beverage outlets.
University of Buea - Buea, CameroonOctober 2011 - December 2014
Study of human behavior, mental processes and environmental influences on growth and development. ( social psychology)
ND in Hotel management and restoration
Higher institute of Hospitality management and TourismMarch 2010 - September 2010
EnglishNative or fluent100%
FrenchNative or fluent100%
- Cheese and wine knowledge
- -Computer skills
- Conversant with guests
- Excellent customerservice
- Excellent memory
- F&B Marketing
- Fluent English
- Fluent French
- Ice breaker technique
- Micro Exc
- Micros POS
- Ms word , excel