Sanda Ivandić Ben Amara

Sanda Ivandić Ben Amara

Group travel coordinator at Flying Europe by A.S.A.
Lives in Paris, France
over 6 months ago

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Reliable, responsible and loyal person, more than a decade experienced working and communicating with different types of clients and colleagues in multi ethnical and multicultural environment.
I have approved strong customer service skills with pleasant and friendly disposition and professional appearance, strong communication skills both oral and written (in few languages).
Also, I am experienced in problem solving and independent judgment decisions in stress situations and able to work independently with minimal or without supervision.

Experience

  • Group travel coordinator

    Flying Europe by A.S.A. - Clichy, France

    Tourism
    November 2018 - Now · 2 months

  • Travel Agency Manager

    Touring Croatia - Split, Croatia

    Management
    November 2015 - August 2017 · 1 year and 10 months

    *acquisition of new business partners *making agreements and contracts conclusions *organisation of marketing and promotional activities *team management (+4) *client relations managements *HR activities *budget planning *agency administration

  • Travel Agency Manager

    Helijade - Split, Croatia

    Management
    April 2015 - October 2015 · 7 months

    *acquisition of new busines partners *making agreements and contracts conclusions *organisation of marketing and promotional activities *team management (+15) *client relations managements *HR activites *HR trainings *SEO, translation *agency administration

  • Holiday Representative/Travel Guide in Croatia

    IBCI - Split, Croatia

    Guest Relations
    May 2012 - October 2014 · 2 years and 6 months

    *reception of clients *transfers *coordination among clients, hotels and agencies *information meetings *presentation and excursion sales *holiday counsellor *administration, reports *travel guide

  • Programme and Office Manager

    Mediterra/International Centre for Professional Education - Zagreb, Croatia

    Management
    February 2005 - April 2006 · 1 year and 3 months

    *organisation of the conferences, seminars and PR activities *programmes creation *involving programmes to Croatian and international market *translation of programmes, simultaneous translation at meetings *administration and translation of the official web site

  • Holiday Representative/Travel Guide in Tunisia

    Slim Reisen Group/Aurora Tours/Jolly Travel/Tunisia Tourisme Branche - Hammamet, Tunisia

    Guest Relations
    June 2004 - October 2009 · 5 years and 5 months

    *reception of clients *transfers *coordination among clients, hotels and agencies *information meetings *presentation and excursion sales *holiday counsellor *administration, reports *travel guide

  • Travel Agent and Counsellor/Travel Guide

    Vita Victoria/Maranta - Zagreb, Croatia

    Tourism
    June 2002 - July 2003 · 1 year and 2 months

    *sales of package holidays *programmes making, analysis and calculation *preparations of catalogue *promotions activities *translations

  • Tourist Entertainer

    Gaudium - Brela, Croatia

    Recreation & Leisure
    May 2001 - October 2001 · 6 months

Education

  • Bac+4 (eq. Master l)

    University in Zadar, Croatia - Zadar, Croatia

    October 1994 - December 2000

    Departement of culture and tourism Diploma in tourism and communication studies

  • Bac

    Secondary School for Tourism and Hotel services, Split, Croatia - Split, Croatia

    September 1990 - June 1994

    Technician in hotel and tourism business

Languages

  • English
    Native or fluent
    100%
  • French
    Native or fluent
    100%
  • Croatian
    Native or fluent
    100%
  • Italian
    Full professional
    80%
  • German
    Full professional
    80%
  • Spanish
    Limited working
    40%

Skills

  • B2B Sales
  • B2C Sales
  • client relations
  • client servicing
  • contracts
  • Data analysis
  • English
  • Event organisation
  • German
  • Guest Relations
  • Hospitality sense
  • Internet
  • Italian
  • marketing and sales
  • Meetings organisation
  • Multicultural
  • Multicultural customers
  • Multicultural sensitivity
  • Multi languages
  • Multilingual
  • Organizer
  • Pack Office
  • SEO
  • Strong negotiation skills
  • Travel Agent
  • Travel and Tourism
  • Word, Excel, PowerPoint
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