Sandra Bourbon

Sandra Bourbon

Operations Manager - Front Office manager at 24Hour Fitness
Lives in Barcelona, Spain
over 6 months ago

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Sandra Bourbon / ‘noun
[san-druh, boo r-buh n,]
1. an enthusiast, qualified and creative human being who wants to join an organization seeking for a motivated full-time team member
2. someone who is open to adventure and opportunities and wants to learn, grow, and make a contribution to our community around the world


SUMMARY OF SKILLS &
INTERESTS
 
International Master Degree in Hotel Management • Bilingual in French and English; Good knowledge of Spanish • Expertise in Inter-cultural Relations, Tourism, Marketing and Event Planning • Excellent Customer Service Relations • Effective at multi-tasking • Business Leadership Qualities • Enthusiastic and Dynamic Personality • Expert proficiency in MS Office Suite Programs

Experience

  • Operations Manager - Front Office manager

    24Hour Fitness - Denver, CO, United States

    Rooms division
    October 2015 - September 2017

    Manager of 25 employees Noted accomplishments • Pro-actively assisted Director in setting up monthly Business plan and Successfully attained department targets by driving club efforts in achieving revenue goals • Possess strong organizational skills to execute and prioritize multiple tasks such as daily banking deposits / Order and maintain all supplies and inventory / Responsible for proper activity planning, etc. CUSTOMER EXPERIENCE: • Strongly ensured that all guests were delivered with a high guest service experience: Maintained a fully engaged and high performing service team • Efficient at resolving guests concerns and complaints in a professional manner within corporate and club parameters • Successfully instilled a sense of common responsibility and team work across club functions to improve the guests and staff experience SERVICE TEAM MANAGEMENT: • Hired, trained and developed a strong team of Service Representative, Kids' Club professionals and Groups instructors that delivers on company goals and reflects its values • Coached staff and conducted weekly meetings with direct reports to review performance and offer direction, motivation and guidance toward achieving individual and company goals.

  • International Product Manager

    Groupe Batteur - Laboratoire Gilbert - Hérouville-Saint-Clair, France

    Sales & Marketing
    April 2012 - December 2014

    Full responsibility of 4 brands with a total of 20 million Euros of turnover Noted accomplishments • Mastered managing the entire life cycle of a product and range, conducted weekly meetings with every department from concept to product launch, regularly conducted employee training, seminars and conventions • Defined accurate brand strategy and image : implementing the marketing mix, monitoring brand and products Portfolio, and handling a marketing budget of up to 1 Million Euros • Coordinated the full relationship with international suppliers and sponsors (Germany, China…) • Expanded graphic design competencies by designing packagings and various communication tools • Contributed significant growth in the Childcare segment of Pharmacies: Launch of the Luc and Léa baby bottles in January 2013 under my supervision and responsibility Baby Bottle Market: + 4% of the sell-out, year to year (march 2013 – march 2014) Laboratory: +1.2 million Euros of turnover vs prior year ► Product Manager Assistant (02.03.11 – 04.11.12) Assisting 2 Product Managers for 3 cosmetic brands Noted accomplishments • Exceeded brand performances expectations based on inventory and forecast analyses and reports: sell-in and sell-out, profitability, implementation of corrective actions • Sucessfuly developed and implemented offers from discounts to promotional gifts • Planned events such as trade shows, exhibitions, etc. • Efficiently answered all incoming inquiries and obtained appropriate information to lead consumer service, clients, etc

Education

  • Master in International Tourism & Leisure Management

    Stenden University of Applied Sciences - Leeuwarden - Leeuwarden, Netherlands

    September 2009 - July 2010

    Distinction: With Merit Double Degree in co-operation with London Metropolitan University

  • Master in Tourism Management in Hotel and Leisure Business

    Université Savoie Mont Blanc - Chambéry, France

    September 2008 - August 2009

  • Bachelor in Management of Touristic and Leisure Business

    IPAC - School of Management - Annecy, France

    September 2006 - July 2008

Languages

  • French
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Spanish
    Professional working
    60%

Skills

  • excellent customer service skills
  • Flexible and proactive
  • Good at multitasking
  • Good organisational skill
  • Intercultural Skills

Other

  • Letter of Recommandation - Stacey Kapaska - Direct Supervisor 24HourFitness

    October 28, 2017

    To Whom It May Concern:
    I had the pleasure of working with Sandra at 24 Hour Fitness as my Operations Manager. I have managed multiple businesses and Sandra Bourbon is one of the most effective leaders I have directly managed.
    The first thing I recognized about Sandra was her initiative and highly effective execution. Sandra demonstrates discipline and prioritizes her time to support business objectives. I could always count on Sandra to solve problems quickly based on facts, insight, solid judgement and experience. Communication is very important when leading others and Sandra was consistently clear, concise and professional when setting direction and expectations. Most importantly, Sandra is an authentic individual with high integrity. She also delivered an exceptional customer experience and set the standard of “what great looks like.”
    In conclusion, I would highly recommend Sandra Bourbon for any position within her skill set. She will be an extremely positive addition to your organization. In my 20+ years of management Sandra is one of the most exceptional leaders I have ever worked with. If you need any additional information, feel free to contact me at (970) 980.3968 or by email at staceyvos11@gmail.com (business email: cmclub951@24hourfit.com) anytime.
    Sincerely,
    Stacey Kapaska
    General Manager

    Download the file
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