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An outgoing, dynamic and sales focused profession who has a relentless drive to deliver more than just results. I have a track record of effectively leading and managing all aspects of a hotel, and of making guest feels cared for, valued, and respected. As true hands on leader, he is not afraid to jump in and assist wherever his needed, and will do everything he can to deliver results that will contribute to the overall mission and success of a business. Right now he is looking to develop and progress his career with an ambitious, award winning hotel which is looking to recruit talented professionals.
12 years and 6 months
Al noon hotel - Dubai, United Arab EmiratesGuest RelationsDecember 2014 - Now · 5 years and 2 months
Responsible for maintaining visibility with guests at all times, and for assisting to run a hotel. Using hotel resources to maximize guests’ satisfaction & optimize revenues. Representing the hotel in the market place ant develop relationships with key accounts. Analyzing statistical information and drawing conclusions from it. Developing and implementing staff training programs. Ensuring the accurate and timely submission of payroll data to the corporate office. Continuously developing the hotels brand. Attending tourism trade fairs and exhibitions. Providing the hotel owners with regular reports on the hotels operating Objective performance. Aggressively managing all the independent revenue and expense areas to ensure profitability. Conduct disciplinary actions against staff, including terminations. Accurately forecasting revenues/expenses.
Front Office Supervisor
Comfort inn Hotel - Dubai, United Arab EmiratesFront Office receptionDecember 2010 - January 2014 · 3 years and 2 months
Assists in VIP’s arrival departure in absence of guest relation officers. Assists in sending guest messages or faxes. Prepares and checks for VIP’s arrival and escorts guests to rooms. Co-ordinates with all departments concerned in order to maintain Front Office functions properly. Answers guests inquire, handle complaints and attend to the needs of the guests. Approves and sign for allowances, rebates etc., as required by Front Office Cashier. Authorizes charges to be made for late departures and/or compliments on them. Motivates and maintains good staff relations. Maintains and be guided of hotel policy on credit/lost and found hotel guests properties. To discuss all matters that needed to follow up with the next shift Reception Manager. Assigns and Approves Duty roster for all Front desk staffs.
Royal Palm tower and Villas - Mumbai, IndiaFront Office receptionJune 2009 - November 2010 · 1 year and 6 months
Allocating jobs and workloads to individual staff members based on their ability. Implementing new initiatives and making sure all staff understand them. Giving prompt and accurate information on individual staff member performance. Making sure all tasks given to staff are done on time and to the required standard. Ensuring clean, safe and friendly working environment for all team members. Managing any staff sickness levels and organizing the necessary cover. Making sure that Health &Safety rules are strictly followed by all team members. Ensuring that there is a certain level is slack in the system to cover busy periods.
Guest Relation Executive
Surya Hotel - Kochi, IndiaFront Office receptionMarch 2008 - May 2009 · 1 year and 4 months
To receive guests and assigning a team member for the guests. To prepare a database of the guests arrival and departure. Reporting the budget details required to the Guest Relations Executive. To make sure guests are given proper attention. To escort the guests. To suggest sightseeing places and the related offers. To arrange for travel facilities for the guests
Guest Service Representative
Park Central Hotel - Kochi, IndiaFront Office receptionOctober 2006 - March 2008 · 1 year and 6 months
Posts room charges and taxes to guest accounts. Processes guest charges voucher and credit card vouchers. Post charges to the guest accounts that have not been posted or were incurred on the night audit shift. Transfer charges and deposits to master accounts. Summarizes results of operations for management. Balance the day’s charges, making corrections as necessary. Knows how to operate PMS, typewriters, and other front office equipment's.
Bachelor Degree in Hotel Management
Annamalai University - Hospitality and Tourism Management - Chennai, IndiaMay 2006 - April 2009
Bachelor Degree in Hotel Management and tourism
Bachelor Degree in BA English
Calicut University - Kozhikode, IndiaMay 2003 - February 2006
Bachelor Degree in BA English from Calicut University , Kerala , India
Higher Secondary - Kannur, IndiaMay 2001 - March 2003
Plus two from higher secondary board
PKPHS High SchoolMarch 2000 - April 2001
SSLC from Board of Education
Native or fluent
Date of birth
February 10th 1985
- Business Development and Expansion
- Creating a positive working environment for hotel
- Driving and tracking the Hotels Reservations up
- Leadership and Cross-Functional Team Collaboration
- Responding quickly to any changing marketing
- Sales and Team Leadership