Saneesh Chacko

Saneesh Chacko

Duty Manager at Al noon hotel
Lives in Dubai, United Arab Emirates

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About me

An outgoing, dynamic and sales focused profession who has a relentless drive to deliver more than just results. I have a track record of effectively leading and managing all aspects of a hotel, and of making guest feels cared for, valued, and respected. As true hands on leader, he is not afraid to jump in and assist wherever his needed, and will do everything he can to deliver results that will contribute to the overall mission and success of a business. Right now he is looking to develop and progress his career with an ambitious, award winning hotel which is looking to recruit talented professionals.

Experience

12 years and 6 months

  • Duty Manager

    Al noon hotel - Dubai, United Arab Emirates

    Guest Relations
    December 2014 - Now · 5 years and 2 months

    Responsible for maintaining visibility with guests at all times, and for assisting to run a hotel. Using hotel resources to maximize guests’ satisfaction & optimize revenues. Representing the hotel in the market place ant develop relationships with key accounts. Analyzing statistical information and drawing conclusions from it. Developing and implementing staff training programs. Ensuring the accurate and timely submission of payroll data to the corporate office. Continuously developing the hotels brand. Attending tourism trade fairs and exhibitions. Providing the hotel owners with regular reports on the hotels operating Objective performance. Aggressively managing all the independent revenue and expense areas to ensure profitability. Conduct disciplinary actions against staff, including terminations. Accurately forecasting revenues/expenses.

  • Front Office Supervisor

    Comfort inn Hotel - Dubai, United Arab Emirates

    Front Office reception
    December 2010 - January 2014 · 3 years and 2 months

    Assists in VIP’s arrival departure in absence of guest relation officers. Assists in sending guest messages or faxes. Prepares and checks for VIP’s arrival and escorts guests to rooms. Co-ordinates with all departments concerned in order to maintain Front Office functions properly. Answers guests inquire, handle complaints and attend to the needs of the guests. Approves and sign for allowances, rebates etc., as required by Front Office Cashier. Authorizes charges to be made for late departures and/or compliments on them. Motivates and maintains good staff relations. Maintains and be guided of hotel policy on credit/lost and found hotel guests properties. To discuss all matters that needed to follow up with the next shift Reception Manager. Assigns and Approves Duty roster for all Front desk staffs.

  • Team Leader

    Royal Palm tower and Villas - Mumbai, India

    Front Office reception
    June 2009 - November 2010 · 1 year and 6 months

    Allocating jobs and workloads to individual staff members based on their ability. Implementing new initiatives and making sure all staff understand them. Giving prompt and accurate information on individual staff member performance. Making sure all tasks given to staff are done on time and to the required standard. Ensuring clean, safe and friendly working environment for all team members. Managing any staff sickness levels and organizing the necessary cover. Making sure that Health &Safety rules are strictly followed by all team members. Ensuring that there is a certain level is slack in the system to cover busy periods.

  • Guest Relation Executive

    Surya Hotel - Kochi, India

    Front Office reception
    March 2008 - May 2009 · 1 year and 4 months

    To receive guests and assigning a team member for the guests. To prepare a database of the guests arrival and departure. Reporting the budget details required to the Guest Relations Executive. To make sure guests are given proper attention. To escort the guests. To suggest sightseeing places and the related offers. To arrange for travel facilities for the guests

  • Guest Service Representative

    Park Central Hotel - Kochi, India

    Front Office reception
    October 2006 - March 2008 · 1 year and 6 months

    Posts room charges and taxes to guest accounts. Processes guest charges voucher and credit card vouchers. Post charges to the guest accounts that have not been posted or were incurred on the night audit shift. Transfer charges and deposits to master accounts. Summarizes results of operations for management. Balance the day’s charges, making corrections as necessary. Knows how to operate PMS, typewriters, and other front office equipment's.

Education

  • Bachelor Degree in Hotel Management

    Annamalai University - Hospitality and Tourism Management - Chennai, India

    May 2006 - April 2009

    Bachelor Degree in Hotel Management and tourism

  • Bachelor Degree in BA English

    Calicut University - Kozhikode, India

    May 2003 - February 2006

    Bachelor Degree in BA English from Calicut University , Kerala , India

  • Plus Two

    Higher Secondary - Kannur, India

    May 2001 - March 2003

    Plus two from higher secondary board

  • SSLC

    PKPHS High School

    March 2000 - April 2001

    SSLC from Board of Education

Languages

5 languages

  • Malayalam

    Native or fluent

  • English

    Full professional

  • Tamil

    Professional working

  • Hindi

    Professional working

  • Arabic

    Limited working

Personal information

Nationalities

  • Indian

Date of birth

February 10th 1985

Skills

6 skills

  • Business Development and Expansion
  • Creating a positive working environment for hotel
  • Driving and tracking the Hotels Reservations up
  • Leadership and Cross-Functional Team Collaboration
  • Responding quickly to any changing marketing
  • Sales and Team Leadership
Connections
Ankur Chakraborty
Front Desk Agent (Discontinued on Serious Health Condition) at JW Marriott Marquis Hotel Dubai
Kajal Gangaram
Concierge Supervisor at Dukes Hotel
Laldinliani Pachuau
Front Office Rooms Supervisor at Dusit Thani Dubai Hotel
View 12 connections
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