SANJAY BHUPESH

Executive Lounge Agent at Hilton Dubai Al Habtoor City
Lives in Dubai, United Arab Emirates
over 6 months ago

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To gain professional experience and personal development in the field of hospitality by being an asset and contributing same to the organization. My profile of work is completely exposed with front office department with the guest area and ground work for extending services related to in house promotions and their travel requirements

Experience

  • Executive Lounge Agent

    Hilton Dubai Al Habtoor City - Dubai, United Arab Emirates

    Front Office reception
    November 2017 - Now

    o Answers and routes incoming calls on a complex digital telephone system. o provides information obtained from a variety of sources to the public regarding departments, phone numbers, operational hours, etc., o Assists callers in identifying needs and then routing calls appropriately o Handle a report for duty managers about any complains. • Responsible for the Club Lounge from A to Z including F&B. • Welcoming the VIPs after assigning a distinguished room. • Check the amenities and the rooms personally. • Completes a very different check in and checkout procedures. • Inform guests about the new privileges they are going to enjoy as a VIPs guests. Achieve positive outcomes from guest queries in a timely and efficient manner. • Accept and deliver all messages correctly and promptly for both Guests and management. • Ensure all wake up calls take place at the correct time. • Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when appropriate. • Handle emergency calls immediately and relay comprehensive and accurate information, as required. • Demonstrate a high level of customer service at all times. • Comply with hotel security, fire regulations and all health and safety legislation. • Attend appropriate training courses, when required. • Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity. • Follow company brand standards. • Assist other departments, as necessary.

Education

  • VOCATIONAL HIGHER SECONDARY - Keralapuram, India

    August 2004 - October 2006

Languages

  • English
    Professional working
    60%

Skills

  • • Highly organized Team player.
  • • Innovative & effective problem solver.
  • • Skilled at handling multiple tasks & projects si
  • • To utilize my customer service skills in buildin
  • • Work well under pressure & ability to meet tight
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