Sanjay Kumar

Sanjay Kumar

Cluster Manager at Zerofat
Lives in Abu Dhabi, United Arab Emirates

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About me

It is been "8" years of great experience being in the hospitality industry since I graduated. My experience has been so overwhelming that I can talk for hours about my "HIJ" I call It "Hospitality industry journey". I have sincerely dedicated my efforts to developing a wide range of exceptional communicational skills, interpersonal skills, and most importantly I call it "Patience skills" which played a vital role in my professional growth. In addition, I have met and experienced a wide range of nationalities during my journey. Wishing to explore this industry always.

The beginning was difficult, however after developing an "Attitude of service" and operations management in the food and beverage sector widens my horizons and aided me to accept multiple challenges on the job. Successfully I have achieved my targets and brought success to my previous organization.

My aim is and will always be to create memories for people/guests/clients/colleague/customers anyone come across because "how you made someone feel will be remembered forever"

Experience

9 years and 4 months

  • Cluster Manager

    Zerofat - Abu Dhabi, United Arab Emirates

    F&B service
    October 2021 - Now · 2 years and 6 months

    Preparing daily, weekly, and monthly revenue reports. Settling the POS on daily basis daily at the end of the day. Handling the monthly budget, and increased the figures by 20% in the last quarter. Delivering exceptional customer service to all the guests. Channelizing guests' feedback to the management in order to improve guest satisfaction. Preparing daily requisition according to the operational needs. Consistent inventory count in order to keep a track of the stock. Safety and security of staff and guests in order to handle the emergency. Maintaining proper hygiene for all the staff. Preparing duty roster in order to handle the operation hours. Regular checks on the kitchen equipment. Standard operating procedures to be handled effectively in order to create a good rapport in the business.

  • Food and beverage Specialist

    Bab Al Qasr - Abu Dhabi, United Arab Emirates

    Management
    February 2017 - October 2021 · 4 years and 9 months

    Managing Guest grievances and resolving them professionally. Organizing requisitions of products on a daily basis. Duty roster management in order to have an efficient operation. Cost control, Inventory and Training, formulating accurate forecasting of the operations to understand and run the operations more effectively and efficiently. Regular inspections on hygiene and sanitation of all areas. Effectively following the Standard Operating Procedures for efficient quality. Monitoring and ensuring F&B outlets operations are running smoothly and effectively.

  • Captain/Ordertaker

    Conrad Dubai - Dubai, United Arab Emirates

    F&B service
    July 2015 - October 2016 · 1 year and 4 months

    Cashiering, Handling guest orders flexibly on micros/opera/Fidelio/symphony all the orders. Upselling and suggestive selling in order to increase sales to improve revenue. Responsible for answering all telephone calls and prioritizing said calls. Paying attention to guest orders and knowing the menu thoroughly. Directly involved in the order taking and order laying process while dealing with guest requests and orders, courteously, efficiently, and promptly. Effectively Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability. Excellent coordination skills to manage Food and beverage operations to minimize guest complaints.

  • F&B Associate

    ACCOR - Ras Al-Khaimah, United Arab Emirates

    F&B Management
    September 2014 - June 2015 · 10 months

    Ensuring guest satisfaction effectively. Serving the orders effectively to avoid any delays of guest orders. Maintaining a friendly environment with all the team members as well as a professional atmosphere with the guests. Effective in shift timings and flexible in order to fulfill the need of the operation (Busy or Non-busy).

Education

  • Hospitality Management

    Edinburgh Napier University

    March 2011 - April 2014

    Bachelor of Science, in Hotel management catering and tourism Industry from, Punjab Technical University, at International institute of Hotel Management and from Kasem Bundit University, Romklao, Bangkok, Thailand.

Languages

3 languages

  • English

    Native or fluent

  • Hindi

    Professional working

  • Thai

    Notions

Personal information

Nationalities

  • Indian

Competitions & Awards

1 competition

  • Basketball

    National Level - Delhi, India

    2011

Skills

4 skills

  • Decisive
  • Leadership
  • Organiser
  • Team player
Connections
Mohamed Harrabi
Receptionist at southren sun
Following
NH Collection Dubai The Palm
NH Collection Dubai The Palm
Dubai, United Arab Emirates
Gi Group
Gi Group
Milan, Italy
International Recruitment Exchange Services
International Recruitment Exchange Services
Flowery Branch, GA, United States
Other members
Aljanbaeva Saltanat
Abu Dhabi, United Arab Emirates
Mark Abdelshhid
Abu Dhabi, United Arab Emirates
Arup Dehidar
Al Ain, United Arab Emirates
Azzme Nege
Abu Dhabi, United Arab Emirates
View more
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