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I have recently obtained my degree in Hospitality Management from the Swiss Hotel Management School. During my studies I have gained practical experience within the industry. I am looking for to further extent my professional experience in the hospitality industry, in an organization that encourages innovation and career development; utilizing my hospitality and customer-service skills in order to provide prompt and courteous service to guests.
Patient Welfare Trainee
Clinique Darné - Floreal, Vacoas-Phoenix, MauritiusCustomer ServiceJuly 2018 - Now · 7 months
Hilton Fort Lauderdale Beach Resort - Fort Lauderdale, FL, United StatesRooms divisionMarch 2017 - March 2018 · 1 year and 2 months
• Housekeeping – Maintaining the hotel’s guest rooms and responding promptly to guest request. Supervised and involved in the housekeepers’ daily tasks and running shifts; inspected guest rooms. • Front Office/ Night Audit/ Night Manager – Check in and check out guests, interact with guests to address basic questions; answer and direct incoming calls from inside and outside the hotel to the appropriate department for assistance; register requests for wake-up calls and follows through to ensure guests receive their wake-up calls at the requested time; master all accounting procedures according to guidelines to ensure proper revenues and payment on accounts are received and credited; training of new receptionists; ensured that the service standards, policies and procedures are being met; ensured guests issues are properly handled and solved.
Golf Hotel René Capt - Montreux, SwitzerlandFront Office receptionFebruary 2016 - June 2016 · 5 months
Check in and check out guests, registering online reservations in the system and fulfilling guests' needs and wants, handling telephone calls, reservation booking, night audit and training of new receptionists.
Room Service Intern
InterContinental Geneva Hotel - Montreux, SwitzerlandF&B serviceJanuary 2014 - July 2014 · 7 months
Restocking amenities in the rooms and minibar, customizing the amenities for the VIP guests; serving and deserving breakfast, lunch and dinner to guests that requested for room service.
BA (Hons) in Hospitality Management
SHMS Swiss Hotel Management School - Leysin, SwitzerlandSeptember 2013 - January 2017
O Level and A Level
Sodnac State Secondary School - Vacoas-Phoenix, MauritiusJanuary 2006 - November 2012
FrenchNative or fluent100%
EnglishNative or fluent100%
- Microsoft Office
- Micros POS
- OnQ Hilton PMS
- Opera PMS
2006-2013 – Member of the Conservatoire Frédéric Chopin (Instrument – Flute)
2012-2013 – Member of the School Prefects in High School
2014 – Class Representative (SHMS)