Santiago De Prat Gay

Santiago De Prat Gay

Director Of Operations at Q Gourmet LLC
Lives in United Arab Emirates
over 6 months ago

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Hospitality careerist with 25 years’ experience, specializing in set up and development of multi-unit operations management. Having worked in prime brands in international locations managing fine dining, coffee shops to QSR units with large teams of employees


  • Director Of Operations

    Q Gourmet LLC - Sharjah, United Arab Emirates

    August 2016 - August 2017

    Managed all operations Units and Central Kitchen - Created Yearly Budgets, Forecast, KPI Targets - Labor Costing Budget and Supplier Analysis – Cut COGS by 2.1 % - F&B Analysis, Reporting - Management and coordination of all departments – Strategy, Development and Implementation of new concepts financial study - Reduced labor cost by 5.2% and employee turnover by 11%.

  • Group General Manager

    Gossip - Sharjah, United Arab Emirates

    May 2014 - August 2016

    Coordinated multi-unit operations of Central Kitchen and 6 units - Created and Implemented yearly budgets and forecasts - Expanded brands with feasibility study, construction and opening of new outlets and new school catering units. (Dubai, Sharjah, Abu Dhabi) - Introduced new catering deals along with Royal weddings increasing revenue by 23%- Prepared all brand SOP for franchise preparation - Initiated new products to increase revenue - Monitored staff of over 280 employees – Increased EBITDA by 7% streamlining operations.


  • Charter University

    May 2003 - May 2007


  • English
    Native or fluent
  • Greek
    Native or fluent
  • Spanish
    Limited working


  • Corporate finance
  • F&B service
  • Financial Planning and Forecasting
  • Fit out & Construction
  • Level 3 food safety
  • Menu development
  • Multi-unit restaurant management
  • P&L
  • Pre-openings
  • Recruitment & Personnel training
  • Team development
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