Santo Alia

Santo Alia

FOM at Hilton Lake Como
Lives in Como, Italy

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About me

These two lines to introduce myself to you.

For the tasks that I carry at Hilton Molino Stucky Venice and at the Doubletree Venice North at PalazzinaG and Grand Hôtel dei Dogi and now at Hilton Lake Como I have had extensive work experience in Guest Service, Guest Relations,Front Office , Reservation, Housekeeping Departments, and Engineering to achieve maximum operational efficiency and deliver exceptional customer experience.

I had already assignments as Manager in the past in a particular city like Venice and in a big hotel of the Hilton family and I would start new experiences in a very positive and proactive way to be ready of further development of my professional career.

Experience

12 years and 11 months

  • FOM

    Hilton Lake Como - Como, Italy

    Rooms division
    August 2019 - Now · 9 months

  • FOM

    The Dedica Anthology - Venice, Italy

    Rooms division
    May 2019 - July 2019 · 3 months

  • Front Office Manager / Concierge Manager

    Hotel PalazzinaG 5*, a Member of Design Hotels - Venice, Italy

    Rooms division
    July 2016 - April 2019 · 2 years and 10 months

  • Front Office Manager

    DoubleTree by Hilton Venice North - Mogliano Veneto, Italy

    Rooms division
    November 2015 - July 2016 · 9 months

  • Duty Manager - FO SPV

    Hilton Molino Stucky Venice - Venice, Italy

    Guest Relations
    June 2014 - November 2015 · 1 year and 6 months

  • Night Hotel Manager

    Hilton Molino Stucky Venice - Venice, Italy

    Front Office reception
    August 2012 - June 2014 · 1 year and 11 months

  • Night Auditor

    Hilton Molino Stucky Venice - Venice, Italy

    Front Office concierge
    September 2011 - August 2012 · 1 year

  • Administrative Clerk

    Hotel Caposanvito - San Vito Lo Capo, Italy

    Administration & General
    March 2011 - September 2011 · 8 months

  • Front office Supervisor

    Saracen sands Village - Isola delle Femmine, Italy

    Front Office porter
    April 2007 - December 2010 · 3 years and 9 months

Education

  • Hotel General Management

    Cornell University - School of Hotel Administration - Ithaca, NY, United States

    August 2017 - July 2018

  • Technical Management of SME's tourist hotel

    Unipa - Palermo, Italy

    April 2005 - July 2006

    Development, Technical Hotel Management, English Language, French Language, Economy and social issues Information&Communication Technology Finance and tax authorities, HumanResource Statistics ,Industrial Organization

Languages

3 languages

  • Italian

    Native or fluent

  • English

    Native or fluent

  • French

    Full professional

Personal information

Nationalities

  • Italian

Work Permits

  • Afghanistan

  • Åland Islands

  • Albania

  • Algeria

  • American Samoa

  • Andorra

  • Angola

  • Anguilla

  • Antarctica

  • Antigua and Barbuda

  • Argentina

  • Armenia

  • Aruba

  • Australia

  • Austria

  • Azerbaijan

  • Bahamas

  • Bahrain

  • Bangladesh

  • Barbados

  • Belarus

  • Belgium

  • Belize

  • Benin

  • Bermuda

  • Bhutan

  • Bolivia

  • Caribbean Netherlands

  • Bosnia and Herzegovina

  • Botswana

  • Bouvet Island

  • Brazil

  • British Indian Ocean Territory

  • Brunei Darussalam

  • Bulgaria

  • Burkina Faso

  • Burundi

  • Cabo Verde

  • Cambodia

  • Cameroon

  • Canada

  • Cayman Islands

  • Central African Republic

  • Chad

  • Chile

  • China

  • Christmas Island

  • Cocos (Keeling) Islands

  • Colombia

  • Comoros

  • Congo

  • Congo Republic

  • Cook Islands

  • Costa Rica

  • Côte d'Ivoire

  • Croatia

  • Cuba

  • Curaçao

  • Cyprus

  • Czechia

  • Denmark

  • Djibouti

  • Dominica

  • Dominican Republic

  • Ecuador

  • Egypt

  • El Salvador

  • Equatorial Guinea

  • Eritrea

  • Estonia

  • Ethiopia

  • Falkland Islands (Malvinas)

  • Faroe Islands

  • Fiji

  • Finland

  • France

  • French Guiana

  • French Polynesia

  • French Southern Territories

  • Gabon

  • Gambia

  • Georgia

  • Germany

  • Ghana

  • Gibraltar

  • Greece

  • Greenland

  • Grenada

  • Guadeloupe

  • Guam

  • Guatemala

  • Guernsey

  • Guinea

  • Guinea-Bissau

  • Guyana

  • Haiti

  • Heard Island and McDonald Islands

  • Holy See

  • Honduras

  • Hong Kong

  • Hungary

  • Iceland

  • India

  • Indonesia

  • Islamic Republic of Iran

  • Iraq

  • Ireland

  • Isle of Man

  • Israel

  • Italy

  • Jamaica

  • Japan

  • Jersey

  • Jordan

  • Kazakhstan

  • Kenya

  • Kiribati

  • North Korea

  • Kuwait

  • Kyrgyzstan

  • Laos

  • Latvia

  • Lebanon

  • Lesotho

  • Liberia

  • Libya

  • Liechtenstein

  • Lithuania

  • Luxembourg

  • Macao

  • Macedonia

  • Madagascar

  • Malawi

  • Malaysia

  • Maldives

  • Mali

  • Malta

  • Marshall Islands

  • Martinique

  • Mauritania

  • Mauritius

  • Mayotte

  • Mexico

  • Federated States of Micronesia

  • Republic of Moldova

  • Monaco

  • Mongolia

  • Montenegro

  • Montserrat

  • Morocco

  • Mozambique

  • Myanmar

  • Namibia

  • Nauru

  • Nepal

  • Netherlands

  • New Caledonia

  • New Zealand

  • Nicaragua

  • Niger

  • Nigeria

  • Niue

  • Norfolk Island

  • Northern Mariana Islands

  • Norway

  • Oman

  • Pakistan

  • Palau

  • Palestine

  • Panama

  • Papua New Guinea

  • Paraguay

  • Peru

  • Philippines

  • Pitcairn

  • Poland

  • Portugal

  • Puerto Rico

  • Qatar

  • Réunion

  • Romania

  • Russian Federation

  • Rwanda

  • Saint Barthélemy

  • Saint Kitts and Nevis

  • Saint Lucia

  • Saint Martin (French part)

  • Saint Vincent and the Grenadines

  • Samoa

  • San Marino

  • Saudi Arabia

  • Serbia

  • Seychelles

  • Singapore

  • Slovakia

  • Slovenia

  • Solomon Islands

  • South Africa

  • South Georgia and the South Sandwich Islands

  • Spain

  • Sweden

  • Switzerland

  • Taiwan

  • Tajikistan

  • Tanzania

  • Thailand

  • Trinidad and Tobago

  • Tunisia

  • Turkey

  • Turks and Caicos Islands

  • Ukraine

  • United Kingdom

  • United States of America

  • Uzbekistan

  • European Union

Driving License

Yes

Skills

18 skills

  • Commitment
  • Front Desk-Reception
  • Front Office Concierge
  • Guest relation
  • Helpdesk & support
  • Hotel Finance
  • Hotel management & system
  • Human Resource Management
  • Medallia
  • Motivational Skills
  • OnQ PM (Hilton)
  • OnQ R&I
  • Opera
  • Opera / Fidelio
  • Operations
  • Protel PMS
  • Selling skills
  • Upwelling
Connections
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