Santosh Khatiwada

Santosh Khatiwada

Senior Waiter/Promoter at Cavalli Club Dubai, Restaurant & Lounge
Lives in Dubai, United Arab Emirates

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About me

Over 7 years experience in the hospitality industry in Dubai including High end Wine Bar and Fine Dining Restaurant and Luxury Nigh Club.

I am enthusiastic to deliver the knowledge of exceptional guest service experience with in-depth knowledge of food and beverage and their pairing. I am a self motivated, charismatic, engaging and social person Passionate about learning new things and eye of details.

Consistently focus on sales targets  with up selling, cross selling and proactive promotional strategies in order to meet the corporate goal.

Experience

6 years and 11 months

  • Senior Waiter/Promoter

    Cavalli Club Dubai, Restaurant & Lounge - Dubai, United Arab Emirates

    F&B service
    January 2018 - June 2020 · 2 years and 6 months

    ●Escort the VIP clients to the right allocation table/lounge according to reservation queries and minimum spends ●Made product recommendations to guest based on preference, food pairings and special promotions, Maximized the sales opportunity by employing strategies such as up-selling and cross selling. Sold ultra premium spirits and wine bottles and the large format champagnes like Magnum, 3 liter , 6 liter 15 liter. ●Pursued training opportunities to advance Food knowledge and refine understanding of Champagne, wine and liquor within the team to ensure better serving with current expertise and up selling technique ●Coached team members on food safety and sanitation processes, personalized service, live serving premium dishes and service recovery process. ●Ensured the Restaurant and Club tables set up according to business, understand the reservation queries and prepare the briefing note as opening shift ●Consistently provided professional, friendly and engaging service, create public relation with guests, build database, Secure the table reservation of regular guests and highlight the special note. ●Broadcast messages to the regular guest, social media marketing, update special offering, theme night and upcoming events.

  • Wine Waiter

    Conrad Dubai - Dubai, United Arab Emirates

    F&B service
    August 2013 - December 2017 · 4 years and 5 months

    ●Precisely described restaurants concept, menu items of food and beverage and their ingredients and appropriately identified wine pairings, recommend wine with best pairing and up-selling of wines ●Efficiently managed the inventory of wine cellar of 2200 bottles 535 Labels of wine from different regions and labels, appropriate ordering the wine, maintaining the par level and avoid the wastage beverage variance ●Assisted Restaurant Manager for menu engineering and pricing, repricing old supply, reconstruct the ingredients of over 100 classic and Signature cocktails which helps to drop beverage cost from 20% to 18% ●Conducted wine tasting programme once a week, 8 different types of wine and up to 20 guest, participants can enjoy ultimate experience about the wine tasting ●Consistently provided professional, friendly and engaging service including service recovery ●Take and maintain inventories of all beverages including wine, liquor, champagne etc. Also properly store wine and champagne at the correct temperature and location

Education

  • Brilliant Multiple Campus

    August 2009 - May 2013

Languages

3 languages

  • Nepali

    Full professional

  • English

    Full professional

  • Hindi

    Full professional

Personal information

Nationalities

  • Nepalese

Skills

16 skills

  • Bar service
  • Communication skills
  • Complaints Handling
  • Customer servie
  • Fine dining service
  • French cuisine
  • Guest satisfaction
  • Interpersonal skills
  • Italian cuisine
  • Problem solving
  • promoter
  • Service recovery
  • Standard Operating Procedures
  • Suggestive Selling
  •  Upselling techniques
  • Wine service
Connections
Dipesh Poudel
Food and Beverage Supervisor at Topgolf Dubai
Su Latt Maung
Senior Waitress at Not Only fish restaurant (Bulldozer group)
Elrick Natividad
Restaurant Manager at Six Senses Zighy Bay
View 43 connections
Following
Four Seasons Hotel, The Westcliff, Johannesburg Qasr Al Sarab Resort by Anantara
Qasr Al Sarab Resort by Anantara
Abu Dhabi, United Arab Emirates
ACCOR
ACCOR
Issy-les-Moulineaux, France
Other members
ARVIND PANCHAL
Kuwait City, Kuwait
Rohit Mohan
Dubai, United Arab Emirates
Rajmilan Poudel
Vancouver, Canada
Mina Hanna
The Palm Jumeirah, Dubai, United Arab Emirates
SRINIVAS KUNDARAPU
Dubai, United Arab Emirates
View more
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