Sara De Castro e Brito Ferreira

Sara De Castro e Brito Ferreira

Reservations Agent at Minor Hotel Group
Lives in Lisbon, Portugal

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Experience

2 years and 3 months

  • Reservations Agent

    Minor Hotel Group - Lisbon, Portugal

    Reservations
    October 2019 - Now · 4 months

    Answer all incoming calls and emails in a friendly and efficient way and manage the reservation request via telephone and e-mail; Provide information about hotels and their services to the guest; B2C and Private

  • Guest Relations

    Pestana Hotel Group (Portugal) - Lisbon, Portugal

    F&B service
    September 2018 - October 2019 · 1 year and 2 months

    Guest Relations and Hostess at RIB Beef & Wine Restaurant - Coordination of individual or groups reservations; - Support the organization of big events and special occasions; - Social Media Management.

  • Comercial Trainee

    Pestana Hotel Group (Portugal) - Lisbon, Portugal

    Sales & Marketing
    January 2019 - July 2019 · 7 months

    Commercial Trainee – Sales, Events and Groups Department - Events’ planning and preparation, including all stages of the process (from the first contact with the client until the closure of accounts); - Weekly preparation and presentation of BEO’s – Banquet Event Orders; - Organization and supervision of site inspection visits with customers or potential customers; - Social Media Management.

  • Curricular Internship

    Raw Culture Bairro Alto - Boutique Hotel - Lisbon, Portugal

    Front Office reception
    March 2018 - June 2018 · 5 months

    Curricular internship, Lisbon – Portugal - Internship across multiple functions (front office, housekeeping and F&B) - Final grade: 19/20

  • F&B Intern

    Penha Longa Hotel SPA & Golf Resort - Sintra, Portugal

    F&B service
    March 2016 - July 2016 · 6 months

    Waitress in the daily breakfast service; Extra waitress (when requested) in the hotel restaurants: Arola (Mediterranean restaurant) and Midori (Japanese restaurant); Ritz Carlton training (four days before starting the internship).

Education

  • Hospitality Managment

    Universidade Andrés Bello - Santiago Metropolitan Region, Chile

    July 2017 - January 2018

    Exchange semester

  • Cooking and Pastry

    Escola de Hotelaria e Turismo de Lisboa [ Escolas Portugal ] - Lisbon, Portugal

    March 2017 - May 2017

  • Universidade Europeia - Hospitality and Tourism Management - Lisbon, Portugal

    October 2015 - July 2018

Languages

3 languages

  • Portuguese

    Native or fluent

  • English

    Full professional

  • Spanish

    Professional working

Personal information

Nationalities

  • Portuguese

Date of birth

April 04th 1997

Skills

10 skills

  • Excel
  • F&B micros
  • Good comunication
  • Good team work
  • Host
  • ONE AGENT
  • Opera PMS
  • Powerpoint
  • SAP
  • Word

Additional Information

2 informations shared

  • TURISMO DE PORTUGAL CERTIFICATE

    CERTIFICADOTL.jpg
  • ENGLISH CERTIFICATION

    B2ENGLISH.jpg
Connections
Harikrishna Giri
Assistant Manager at Indreni De Cafe Pvt.Ltd.
Abhishek Dash
Guest Relations at Oyo group
Shaheen Darjee
WAITER at BENGAL CAFE
Following
Bomporto Hotels
Lisbon, Portugal
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