Sara Matos

Sara Matos

Front Desk Agent at Pine Cliffs, A Luxury Collection Resort by Marriott International
Lives in Portugal
over 6 months ago

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Sou licenciada e profissional com capacidade para trabalhar de forma independente num ambiente variável e de multi-tarefas.

Tenho uma forte orientação para o serviço ao cliente e um compromisso ativo com a melhoria contínua dos padrões de qualidade. Excelente capacidade de comunicação e orientada para o crescimento.

Experience

  • Front Desk Agent

    Pine Cliffs, A Luxury Collection Resort by Marriott International - Albufeira, Portugal

    Front Office reception
    May 2018 - Now · 9 months

    ▪ Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately. ▪ Answering guests' enquiries, handling complaints and attending to the needs of the guests. ▪ Answering screening and forwarding incoming phone calls ▪ Receiving and sorting daily mail. ▪ Arranging guest shuttles and transport as well as any tours.

  • Events Assistant

    Meliá Braga Hotel & SPA - Braga, Portugal

    Events
    March 2015 - September 2015 · 8 months

    (6 month period - Covering a colleague's Maternity Leave) ▪ Developing, implementing and managing events. ▪ Organising conferences, product launches and fairs. ▪ Managing all group rooms and banqueting procedures. ▪ Overseeing procurement of catering, audiovisual, security and rental needs. ▪ Mantaining a calendar of events for effective long term planning and management.

  • Duty Manager

    Meliá Braga Hotel & SPA - Braga, Portugal

    Management
    May 2014 - October 2016 · 2 years and 6 months

    ▪ Co-ordinate with all departments concerned in order to maintain Hotel functions properly and requests carried out correctly ensuring the guest stay is well organised and coordinated. ▪ Handle guest complaints and other related problems and report to the Manager. ▪ Check on all reservations for the day of arriving guests. ▪ Report any maintenance issues discovered or reported in the rooms and ensure that these are timeously carried out.

  • Front Desk Agent

    Meliá Braga Hotel & Spa - Braga, Portugal

    Front Office reception
    December 2013 - July 2017 · 3 years and 8 months

    ▪ Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately. ▪ Answering guests' enquiries, handling complaints and attending to the needs of the guests. ▪ Answering screening and forwarding incoming phone calls ▪ Receiving and sorting daily mail. ▪ Arranging guest shuttles and transport as well as any tours.

  • Trainee

    Le Meridien Penina Resort - Faro, Portugal

    Management Trainee
    March 2011 - August 2011 · 7 months

    Internship in management. Departments: F&B, Housekeeping, Front office & Reservations Department.

Education

  • Hotel Management

    Escola Superior de Hotelaria e Turismo - Instituto Politécnico do Porto - Porto, Portugal

    September 2009 - September 2012

Languages

  • Portuguese
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Spanish
    Professional working
    60%
  • French
    Limited working
    40%

Skills

  • Event Organization
  • Marsha
  • NewHotel Software
  • Opera PMS
  • Reservations
Connections
Krisantus Sutrisno
Intern at Four Seasons Hotel
Pedro Ferreira
Butler at Pine Cliffs, A Luxury Collection Resort by Marriott International
Ana Rita Araujo
Human Resources Manager at Sheraton Cascais Resort
View 57 connections
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