Sara Lucio

Sara Lucio

Hotel Receptionist at Hotel Stella Maris
Lives in Sardinia, Italy
over 6 months ago

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Hi! I'm Sara Lucio and I'm looking for a new challenge! I'm working since 2015 as Hotel Receptionist but now I want to specilize in technical Back Office. I'm available for a trinership or part-time job, I'd like to improve my English.

Experience

  • Hotel Receptionist

    Hotel Stella Maris - Villasimius, Italy

    Front Office reception
    April 2017 - Now · 1 year and 8 months

    Booking service, switchboard service, customer care, check-in and check-out, complaints management and general problems, POS, cash and invoice payments. Use of Scrigno management system. Translations from Italian to English and German and vice versa.

  • Receptionist

    Leading Nature & Wellness Resort Kristiania - Cogolo, Italy

    Front Office reception
    January 2017 - April 2017 · 4 months

    Booking service, switchboard service, customer care, check-in and check-out, complaints management and general problems, POS, cash and invoice payments. Use of Ericsoft management system. Translations from Italian to English and German and vice versa.

  • Receptionist

    Arbatax park resort* - Arbatax, Italy

    Front Office reception
    June 2015 - October 2016 · 1 year and 5 months

    Customer care, check-in and check-out, complaints management and general problems, POS, cash and invoice payments. Use of Hotelcube management system. Translations from Italian to English and German and vice versa.

Education

  • Master of Arts in Translation Studies

    University of Cagliari - Cagliari, Italy

    October 2012 - July 2016

    Translation of promotional, literary, scientific texts from German and English to Italian and vice versa, linguistic, glottology.

  • Linguistic Mediation

    University of Cagliari - Cagliari, Italy

    October 2008 - October 2012

    German and English mediation (written and oral), language teaching.

Languages

  • Italian
    Native or fluent
    100%
  • German
    Full professional
    80%
  • English
    Professional working
    60%
  • Spanish
    Limited working
    40%

Skills

  • Check in & check out
  • Fastbooking
  • Good customer service
  • Good social skills
  • Handle complain guest
  • Language translator
  • Love speaking to guests
  • Manage a complaint
  • Reception and information
  • social network
  • Strong guest care
  • Vertical booking
Connections
Carlo Espa
Night Porter at ITI MARINA Hotels & Resorts
Following
Andaz Amsterdam Prinsengracht
Amsterdam, Netherlands
Scott Dunn
London, United Kingdom
Other members
Nicola Cadau
Sardinia, Italy
Virginia Pes
Bologna, Italy
Sasha Ghorpade
Edinburgh, United Kingdom
Michela Delussu
Barcelona, Spain
Karole Coghe
London, United Kingdom
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