Sara Verderio

Sara Verderio

HQ CRM Customer Solutions Specialist at Ermenegildo Zegna Group
Lives in Milan, Italy
over 6 months ago

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- Organized and target-oriented
- Good communication skills
- Hard worker and proactive
- Open minded and very positive
- Entire academic career in English


  • HQ CRM Customer Solutions Specialist

    Ermenegildo Zegna Group - Milan, Italy

    Sales & Marketing
    December 2016 - Now · 2 years and 2 months

    - Assist in the development of the customer acquisition strategy and in the operations of the Zegna World Pass loyalty & delighting program - Assist in the management of local markets and affiliate agencies, central budgets and the monthly content asset creation process - Maintain effective relationships with internal and external customers globally - Providing best in-class retail services and curated lifestyle experiences with the support of expert lifestyle managers - Responsible for Zegna World Pass website management and updates - Ad hoc analysis

  • Lifestyle Manager

    Quintessentially Lifestyle - Milan, Italy

    Administration & General
    September 2016 - December 2016 · 4 months

    - Managing a variety of lifestyle & leisure-related requests from members, from last minute restaurant bookings, travel arrangements, and access to private parties, as well as fulfilling any unusual requests 24/7. - Understanding member’s needs and desires to proactively recommend the best lifestyle experiences and events around the world via email and phone and encourage membership renewals. - Liaising with multiple suppliers to providing a unique services and experiences.

  • Sales Group Coordinator

    Mandarin Oriental, Milan - Milan, Italy

    Sales & Marketing
    November 2015 - May 2016 · 7 months

    - Responsible for group sales activities - site Inspections, sales calls, appointments, contract negotiations or special event sales for the key customers. - Handle incoming group requests and close business within the assigned segment. - Effectively communicate to all hotel departments the information necessary to successfully execute the group’s needs while maintaining a good client relationship. - Monitor contractual agreements pertaining to groups and meeting spaces and F&B. - Responsible for maximizing F&B, spa and activity revenues from assigned groups by solicitation of affiliate business and upselling. - Creating and managing the account development plans to support account growth.

  • Sales Coordinator

    Shangri-La Hotel, At the Shard, London - London, United Kingdom

    Sales & Marketing
    February 2015 - October 2015 · 9 months

    - Analysis local market trends and competitor activity to identify new business leads. - Prepare company contracts and negotiate room rates/packages with corporate clients to maximise sales in accordance with current business and pricing conditions. - Cooperate with other departments in the hotel to create an exceptional guest experience and build strong, comprehensive sales programs. - Produce accurate and timely reports that meet the needs of the Sales Director and senior management to report appointments, calls made and business leads. - Assist the preparation of weekly Revenue meetings with Revenue manager by gathering market and customer information to provide feedback on buying trends and develop new selling strategies.

  • Food & Beverages Administration Internship

    Mandarin Oriental, Hong Kong - Hong Kong

    F&B other
    June 2013 - December 2013 · 7 months

    - Assist the F&B department in the organisation of the 50th Anniversary of Mandarin Oriental by working on marketing specials, product development, menu engineering and special events. - Monitor product quality and guest satisfaction in F&B outlets to ensure food quality was consistent, appealing, and prepared to guest specifications.



  • English
    Native or fluent
  • Italian
    Native or fluent
  • French
    Limited working


  • Budgetin
  • Communication
  • CRM
  • Curious
  • Event Management
  • Flexible
  • Forecasting
  • Hospitality
  • International
  • Marketing
  • Motivated
  • Open minded
  • Organized
  • Proactive
  • Revenue
  • Target oriented.
  • Team player
  • Time management
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