Sara Verderio

Sara Verderio

HQ CRM Customer Solutions Specialist at Ermenegildo Zegna Group
Lives in Milan, Italy
over 6 months ago

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- Organized and target-oriented
- Good communication skills
- Hard worker and proactive
- Open minded and very positive
- Entire academic career in English

Experience

  • HQ CRM Customer Solutions Specialist

    Ermenegildo Zegna Group - Milan, Italy

    Sales & Marketing
    December 2016 - Now · 2 years and 2 months

    - Assist in the development of the customer acquisition strategy and in the operations of the Zegna World Pass loyalty & delighting program - Assist in the management of local markets and affiliate agencies, central budgets and the monthly content asset creation process - Maintain effective relationships with internal and external customers globally - Providing best in-class retail services and curated lifestyle experiences with the support of expert lifestyle managers - Responsible for Zegna World Pass website management and updates - Ad hoc analysis

  • Lifestyle Manager

    Quintessentially Lifestyle - Milan, Italy

    Administration & General
    September 2016 - December 2016 · 4 months

    - Managing a variety of lifestyle & leisure-related requests from members, from last minute restaurant bookings, travel arrangements, and access to private parties, as well as fulfilling any unusual requests 24/7. - Understanding member’s needs and desires to proactively recommend the best lifestyle experiences and events around the world via email and phone and encourage membership renewals. - Liaising with multiple suppliers to providing a unique services and experiences.

  • Sales Group Coordinator

    Mandarin Oriental, Milan - Milan, Italy

    Sales & Marketing
    November 2015 - May 2016 · 7 months

    - Responsible for group sales activities - site Inspections, sales calls, appointments, contract negotiations or special event sales for the key customers. - Handle incoming group requests and close business within the assigned segment. - Effectively communicate to all hotel departments the information necessary to successfully execute the group’s needs while maintaining a good client relationship. - Monitor contractual agreements pertaining to groups and meeting spaces and F&B. - Responsible for maximizing F&B, spa and activity revenues from assigned groups by solicitation of affiliate business and upselling. - Creating and managing the account development plans to support account growth.

  • Sales Coordinator

    Shangri-La Hotel, At the Shard, London - London, United Kingdom

    Sales & Marketing
    February 2015 - October 2015 · 9 months

    - Analysis local market trends and competitor activity to identify new business leads. - Prepare company contracts and negotiate room rates/packages with corporate clients to maximise sales in accordance with current business and pricing conditions. - Cooperate with other departments in the hotel to create an exceptional guest experience and build strong, comprehensive sales programs. - Produce accurate and timely reports that meet the needs of the Sales Director and senior management to report appointments, calls made and business leads. - Assist the preparation of weekly Revenue meetings with Revenue manager by gathering market and customer information to provide feedback on buying trends and develop new selling strategies.

  • Food & Beverages Administration Internship

    Mandarin Oriental, Hong Kong - Hong Kong

    F&B other
    June 2013 - December 2013 · 7 months

    - Assist the F&B department in the organisation of the 50th Anniversary of Mandarin Oriental by working on marketing specials, product development, menu engineering and special events. - Monitor product quality and guest satisfaction in F&B outlets to ensure food quality was consistent, appealing, and prepared to guest specifications.

Education

Languages

  • English
    Native or fluent
    100%
  • Italian
    Native or fluent
    100%
  • French
    Limited working
    40%

Skills

  • Budgetin
  • Communication
  • CRM
  • Curious
  • Event Management
  • Flexible
  • Forecasting
  • Hospitality
  • International
  • Marketing
  • Motivated
  • Open minded
  • Organized
  • Proactive
  • Revenue
  • Target oriented.
  • Team player
  • Time management
Connections
Morris Lorusso
Sr. Industry Team Manager Southern Europe at Hosco
GIANCARLO PASTORE
FORMATORE SCRITTORE GIORNALISTA at CIPAS TM STRESA
Following
Mövenpick Hotel Lausanne
Lausanne, Switzerland
Firmdale Hotels
London, United Kingdom
Other members
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