Sarah Erny

Sarah Erny

Front Office / Guest Relations Agent at Badrutt's Palace Hotel
Lives in Saint Moritz, Switzerland

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About me

Multilingual Front Office & Guest Relation agent with experience in high end luxurious property, attenting to exclusive guests and creating exceptional guest experiences.

Graduate from a MBA in Hotel Management, I am an enthusiastic and flexible team player with strong communication and organizational skills.

Now seeking a position in Canada in a dynamic and international resort hotel.

Experience

2 years and 10 months

  • Front Office / Guest Relations Agent

    Badrutt's Palace Hotel - Saint Moritz, Switzerland

    Front Office reception
    June 2018 - Now · 1 year and 4 months

    • Check-in, Check-out, guest rooming • Complying with LQA and Forbes quality standards • Resolving guest complaints and applying preventive actions • Active up-selling in Rooms and cross-selling Wellness and F&B products • Delivering exceptional service by organizing customized guest experience • Managing general front office administration

  • Group, Events and Conferences Coordinator

    Hilton Brussels Grand Place - Brussels, Belgium

    Events
    June 2017 - December 2017 · 7 months

    • Receive and convert incoming enquiries to achieve set monthly targets • Focus on building strong relationships with customers and up-selling approach • Arrange and carry out hotel show rounds

  • Rotating operational internship

    Parc Hotel Alvisse - Luxembourg City, Luxembourg

    Other
    March 2016 - October 2016 · 9 months

    Rotating internship to gain basic operational skills. Worked in teams of up to fifteen people in various departments: • Front desk • Food and beverage • Kitchen • Housekeeping • Purchasing

  • Internship

    Cargolux S.A. - Luxembourg City, Luxembourg

    Legal
    August 2013 - October 2013 · 3 months

    Administrative support of a team of five: • Administrative tasks such as drafting letters • Legal research on labor and intellectual property law • Assistance of a due diligence review

Education

Currently studying

  • MBA - Hotel Management

    Vatel Bordeaux (France) [ Vatel Alumni ] - Bordeaux, France

    November 2016 - Now

    Course content: - Accounting, auditing, budgeting - Human resources, labour law - Marketing & Sales for the hospitality industry - Marketing & Sales for Wine and Spirits - Tourism - Digital Marketing and Corporate strategy - English, German and Spanish

  • Bachelor of Science in Economics and Law

    Universität des Saarlandes - Saarbrücken, Germany

    October 2011 - December 2015

    Course combines the two academic disciplines 50% business economics and 50% law classes. Business content: finance, business accounting, human resources, information management, marketing, strategic management etc... Law content: civil law of property, law of obligations, company law, commercial law, european law, labour law etc...

Languages

4 languages

  • French

    Native or fluent

  • German

    Native or fluent

  • English

    Native or fluent

  • Spanish

    Limited working

Personal information

Nationalities

  • French

Date of birth

November 19th 1992

Driving License

Yes

Skills

5 skills

  • Excellent guest relation
  • Good communication
  • Multilingual
  • Teamwork
  • WSET- Level 2
Connections
Julia Kashyrskykh
Meetings Support Benelux at IHG Corporate
Léa Berenguer
Global Revenue and Distribution Specialist chez Worldhotels AG
Cassandra Girard
Réceptionniste chez Grand Hôtel de Tours
View 8 connections
Following
Badrutt's Palace Hotel
Saint Moritz, Switzerland
Gstaad Palace
Gstaad, Saanen, Switzerland
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