Front Desk Agent at Hôtel Renaissance Paris Arc de Triomphe
Lives in Paris, France
over 6 months ago

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Trust, patience and empathy are the qualities I adopt to build and stimulate easy-going relationships with my co- workers and delight my guests. While being open-minded & flexible I found myself reliable and resourceful to solve strong logistical and human issues. I learned to be a reactive team-player definitely dedicated to my work.


  • Front Desk Agent

    Hôtel Renaissance Paris Arc de Triomphe - Paris, France

    Front Office reception
    February 2018 - September 2018 · 8 months

    Anticipating and going beyond guests' needs during their entire stay (from pre-arrival to post-departure). Checking guests in and out while ensuring a high quality of service. Using up-selling strategies on a daily basis.

  • Floor Supervisor

    Brussels Marriott Hotel - Brussels, Belgium

    July 2017 - December 2017 · 6 months

    Managing a team of 6 room-attendants and in charge of inspecting 60 rooms split among 2 floors. Training my team on cleaning standards. Ensuring that procedures were correctly applied and that the hotel's quality standards were reached.

  • Hostess

    Badakan - Paris, France

    March 2017 - June 2018 · 1 year and 5 months

    Hostess and waitress for renowned Parisian restaurants.

  • Housekeeping Coordinator

    Hansar Hotel - Bangkok, Thailand

    July 2016 - December 2016 · 6 months

    Rebuilding and rethinking the whole Housekeeping Department. Defining new ways to organise the day-to-day operations. Setting up checklists, worksheets and dispatching the work. Challenging myself to overcome cultural and languages obstacles.

  • Travel Agent

    Transazur Voyages - Poitiers, France

    May 2014 - July 2014 · 3 months

    Advising clients on travel arrangements (visas, passports...). Arranging flights, insurance and accommodation. Collecting and processing payments.

  • Operations Team Member

    Parc du Futuroscope - Chasseneuil-du-Poitou, France

    April 2014 - May 2014 · 2 months

    Conducting shows. Speaking in front of 300 visitors.

  • Reservations Agent

    Amica Travel - Hanoi, Vietnam

    November 2013 - December 2013 · 2 months

    Organising and preparing personalised tours for clients. Keeping them up to date with any changes.

  • Crew Member

    McDonald's - Poitiers, France

    F&B service
    October 2011 - April 2012 · 7 months

    Taking orders and holding customers complaints.


  • MBA

    AIM - Hotel and Tourism Management Academy - Paris, France

    October 2015 - June 2017

    Human Resources - Ethics & Corporate Social Responsibility - Brand & Luxury Management - Risk Management - Financial & Managerial Accounting - Financial Planning & Development - Sales & Marketing - Innovation Management & Entrepreneurhip

  • Technical Degree in Tourism

    Isaac de l'Etoile - Poitiers, France

    September 2013 - June 2015

    Gestion Relation Client - Marketing - Tourisme et Territoire - Droit - Billeterie

  • Baccalauréat Général

    Lycée Victor Hugo - Poitiers, France

    September 2008 - June 2011


  • French
    Native or fluent
  • English
    Full professional
  • Italian
    Limited working


  • Billing and collection
  • Closing & Billing
  • Conciergerie
  • Guest relation
  • Guestware
  • Micros PMS
  • Opera PMS
  • Reception
Beatrice Forest-Valentine
Hotel and Hospitality Division - France, UK and Europe at COREcruitment Ltd
Mathieu Lombard
Concierge - Villa Florentine ***** at Relais & Châteaux
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