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Trust, patience and empathy are the qualities I adopt to build and stimulate easy-going relationships with my co- workers and delight my guests. While being open-minded & flexible I found myself reliable and resourceful to solve strong logistical and human issues. I learned to be a reactive team-player definitely dedicated to my work.
Front Desk Agent
Hôtel Renaissance Paris Arc de Triomphe - Paris, FranceFront Office receptionFebruary 2018 - September 2018 · 8 months
Anticipating and going beyond guests' needs during their entire stay (from pre-arrival to post-departure). Checking guests in and out while ensuring a high quality of service. Using up-selling strategies on a daily basis.
Brussels Marriott Hotel - Brussels, BelgiumHousekeepingJuly 2017 - December 2017 · 6 months
Managing a team of 6 room-attendants and in charge of inspecting 60 rooms split among 2 floors. Training my team on cleaning standards. Ensuring that procedures were correctly applied and that the hotel's quality standards were reached.
Badakan - Paris, FranceOtherMarch 2017 - June 2018 · 1 year and 5 months
Hostess and waitress for renowned Parisian restaurants.
Hansar Hotel - Bangkok, ThailandHousekeepingJuly 2016 - December 2016 · 6 months
Rebuilding and rethinking the whole Housekeeping Department. Defining new ways to organise the day-to-day operations. Setting up checklists, worksheets and dispatching the work. Challenging myself to overcome cultural and languages obstacles.
Transazur Voyages - Poitiers, FranceTourismMay 2014 - July 2014 · 3 months
Advising clients on travel arrangements (visas, passports...). Arranging flights, insurance and accommodation. Collecting and processing payments.
Operations Team Member
Parc du Futuroscope - Chasseneuil-du-Poitou, FranceHostessApril 2014 - May 2014 · 2 months
Conducting shows. Speaking in front of 300 visitors.
Amica Travel - Hanoi, VietnamTourismNovember 2013 - December 2013 · 2 months
Organising and preparing personalised tours for clients. Keeping them up to date with any changes.
McDonald's - Poitiers, FranceF&B serviceOctober 2011 - April 2012 · 7 months
Taking orders and holding customers complaints.
AIM - Hotel and Tourism Management Academy - Paris, FranceOctober 2015 - June 2017
Human Resources - Ethics & Corporate Social Responsibility - Brand & Luxury Management - Risk Management - Financial & Managerial Accounting - Financial Planning & Development - Sales & Marketing - Innovation Management & Entrepreneurhip
Technical Degree in Tourism
Isaac de l'Etoile - Poitiers, FranceSeptember 2013 - June 2015
Gestion Relation Client - Marketing - Tourisme et Territoire - Droit - Billeterie
Lycée Victor Hugo - Poitiers, FranceSeptember 2008 - June 2011
FrenchNative or fluent100%
- Billing and collection
- Closing & Billing
- Guest relation
- Micros PMS
- Opera PMS