Sarai Carbonell

Guest Experience Manager at Five Flowers Hotel 5*
Lives in Madrid, Spain

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Experience

12 years and 1 month

  • Guest Experience Manager

    Five Flowers Hotel 5* - Illes Balears, Spain

    Guest Relations
    April 2019 - Now · 3 years and 9 months

  • GUEST EXPERIENCE MANAGER

    Five Flowers Hotel & Spa 5* (Formentera)

    Guest Relations
    April 2019 - Now · 3 years and 9 months

    Búsqueda continua de la satisfacción del cliente con el objetivo de que tenga una experiencia única y memorable.

  • GUEST RELATIONS & RESPONSABLE DE EVENTOS

    Hotel Insotel Formentera Playa 4* (Formentera)

    Guest Relations
    April 2017 - April 2019 · 2 years and 1 month

    Asegurar la consecución de los objetivos de calidad y reputación online de la marca. Promover la mejora continua en la atención al cliente, Comercialización de los espacios del hotel dedicados a bodas y eventos. Organización y coordinación de los eventos.

  • Guest Experience & Events Manager

    Insotel Hotel Group - Illes Balears, Spain

    Event
    April 2017 - March 2019 · 2 years

  • Relaciones públicas

    Resort Oliva Nova Golf - Oliva, Spain

    Public Relations
    April 2015 - April 2017 · 2 years and 1 month

  • Responsable Comercial

    Poplidays - Barcelona, Spain

    Sales
    October 2012 - November 2014 · 2 years and 2 months

  • RESPONSABLE COMERCIAL

    Poplidays (España)

    Sales
    October 2012 - October 2014 · 2 years and 1 month

    Comercialización de software dedicado al alquiler turístico.Apertura de mercado en España.Identificación y gestión de cuentas. Formación, seguimiento y fidelización de los colaboradorespara el correcto revenue management en las propiedades gestionadas.Negociación y cierre de contratos.

  • Responsable Comercial

    Gandía Protur - Ayto. Gandia - Gandia, Spain

    Content & Communication
    September 2011 - October 2012 · 1 year and 2 months

  • RESPONSABLE COMERCIAL

    Mixta Gandia Protur - Gandia, Spain

    Sales
    September 2011 - October 2012 · 1 year and 2 months

    Comercialización, dinamización y promoción del destino. Ferias,acciones de marketing, búsqueda y creación de MICE. Fam Trips y Fam Press.

  • RECEPCIONISTA

    Fiesta Gran Hotel Colon - Madrid, Spain

    Reception
    January 2005 - January 2006 · 1 year and 1 month

    Tareas propias de recepción.

Education

  • GRADO EN GESTIÓN TURÍSTICA

    UNIVERSIDAD POLITÉCNICA VALENCIA

  • Beca Erasmus Ca'Foscari

    (Venecia -Italia) EAE BUSINESS SCHOOL -OSTELEA

  • Curso práctico sobre mercados financieros e inversión en Bolsa

    UNIVERSIDAD DE VALENCIA & SANTANDER UNIVERSIDADES

  • Curso introducción al mundo de la cultura directiva y empresarial

    UNIVERSIDAD POLITÉCNICA VALENCIA & INSTITUTO IDEAS; ANGLO EUROPEAN SCHOOL

  • curso Inglés

    Intermediate (Bournemouth - Inglaterra)

Languages

5 languages

  • Spanish

    Native or fluent

  • Italian

    Native or fluent

  • English

    Full professional

  • German

    Limited working

  • French

    Notions

Skills

8 skills

  • Atención excelente
  • autonoma
  • Comercial
  • Empatia
  • Liderazgo
  • Lograr equipo
  • Organizada
  • Resolutiva
Following
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Hosco
Geneva, Switzerland
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Porto Cristo Novo, Spain
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