Saurabh Singh

Saurabh Singh

Assistant Front Office Manager at Hyatt Hotels Corporation
Lives in Hyderabad, India
over 6 months ago

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Seeking a challenging opportunity in the hospitality industry within a proactive work environment, this will not only utilize but also enhance my personal attributes, technical and managerial skills.

Experience

  • Assistant Front Office Manager

    Hyatt Hotels Corporation - Hyderabad, India

    Front Office reception
    July 2017 - Now · 1 year and 5 months

    · Managing day-to-day operations, ensuring the quality, standards and meeting theexpectations of the customers on a daily basis. · Handling complaints, settling disputes, and doing service recovery. · Managing particular expenses of the department to control department cost. · Preparing PEG board analysis. · Assigning goals to every team member and update the same online. · Preparing P & L critique. · Motivating team to achieve property goals for loyalty program. · Supervising staffing levels to ensure that guest service, operational needs are met. · Supervising and managing front office team and organising trainings. · Interacts with guest to obtain feedback on quality of product, service levels and overall satisfaction. · Conducting departmental meetings and focusing on areas of improvement. · Managing groups and group billing. · Liaise closely with other departments for smooth functioning and better guest experiences. · Review the policies and procedures and ensuring they are followed. · Ensure implementation of the guest recognition program. · Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. · Supervisingdaily Front Desk shift operations and ensuring compliance with all policies,standards and procedures. · Ensuring property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard OperatingProcedures (SOPs)

Education

  • Bachelors in hotel management

    Institute of hotel management, ko - Kolkata, India

    April 2009 - May 2012

Languages

  • Hindi
    Native or fluent
    100%
  • English
    Native or fluent
    100%

Skills

  • Fcs
  • Microsoft ofice
  • Opera
  • Reserve
Connections
Rohit Bisht
Sr Duty Manager at Accor hotels
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