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Seeking a challenging opportunity in the hospitality industry within a proactive work environment, this will not only utilize but also enhance my personal attributes, technical and managerial skills.
Assistant Front Office Manager
Hyatt Hotels Corporation - Hyderabad, IndiaFront Office receptionJuly 2017 - Now · 1 year and 5 months
· Managing day-to-day operations, ensuring the quality, standards and meeting theexpectations of the customers on a daily basis. · Handling complaints, settling disputes, and doing service recovery. · Managing particular expenses of the department to control department cost. · Preparing PEG board analysis. · Assigning goals to every team member and update the same online. · Preparing P & L critique. · Motivating team to achieve property goals for loyalty program. · Supervising staffing levels to ensure that guest service, operational needs are met. · Supervising and managing front office team and organising trainings. · Interacts with guest to obtain feedback on quality of product, service levels and overall satisfaction. · Conducting departmental meetings and focusing on areas of improvement. · Managing groups and group billing. · Liaise closely with other departments for smooth functioning and better guest experiences. · Review the policies and procedures and ensuring they are followed. · Ensure implementation of the guest recognition program. · Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. · Supervisingdaily Front Desk shift operations and ensuring compliance with all policies,standards and procedures. · Ensuring property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard OperatingProcedures (SOPs)
Bachelors in hotel management
Institute of hotel management, ko - Kolkata, IndiaApril 2009 - May 2012
HindiNative or fluent100%
EnglishNative or fluent100%
- Microsoft ofice