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Front Office Supervisor
H Hotel Dubai - Dubai, United Arab EmiratesFront Office receptionFebruary 2018 - Now · 11 months
• Handled everyday guest comments, requests, concerns and communicate with necessary departments to ensure guest satisfaction • Maximized hotel revenue by monitoring hotel room inventory and Upselling • Trained, developed, and coached the performance of front office colleagues to ensure efficient departmental operations • Developed and implement new Standard Operating Procedures for Front Desk operations • Act as "Manager on Duty” and handled and resolved opportunities from guests and the public to ensure guest satisfaction where expectations are high • Worked closely with Event Managers to discuss details of resumes in depth to ensure client satisfaction • Responsible for room assignment and special request for VIP’s and next day arrivals • Attended Rooms Division Meetings bi-weekly and revenue meetings weekly
Front Office Agent
Raffles Dubai - Dubai, United Arab EmiratesFront Office receptionSeptember 2015 - October 2017 · 2 years and 2 months
• Ensured smooth check in and check out for all guests and address any guest requests/queries in a high volume fast paced environment Ensure accuracy and adherence to timelines and processes in billing • Leverage all opportunities to maximize sales revenue through Upselling and marketing programs • Track room revenues, occupancy percentages and other front office statistics during night audit • Prepare cash and credit risk reports, after closing daily operations in property management software • Ensure awareness of key offerings in the hotel as well as, local community events and attractions
MBA in International Hospitality & Service Industries Management with Leadership
Glion Institute of Higher Education, Switzerland - Geneva, SwitzerlandJuly 2014 - July 2015