Saurav Sharm

Saurav Sharm

Front Office Supervisor at H Hotel Dubai
Lives in Dubai, United Arab Emirates
over 6 months ago

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Experience

  • Front Office Supervisor

    H Hotel Dubai - Dubai, United Arab Emirates

    Front Office reception
    February 2018 - Now · 11 months

    • Handled everyday guest comments, requests, concerns and communicate with necessary departments to ensure guest satisfaction • Maximized hotel revenue by monitoring hotel room inventory and Upselling • Trained, developed, and coached the performance of front office colleagues to ensure efficient departmental operations • Developed and implement new Standard Operating Procedures for Front Desk operations • Act as "Manager on Duty” and handled and resolved opportunities from guests and the public to ensure guest satisfaction where expectations are high • Worked closely with Event Managers to discuss details of resumes in depth to ensure client satisfaction • Responsible for room assignment and special request for VIP’s and next day arrivals • Attended Rooms Division Meetings bi-weekly and revenue meetings weekly

  • Front Office Agent

    Raffles Dubai - Dubai, United Arab Emirates

    Front Office reception
    September 2015 - October 2017 · 2 years and 2 months

    • Ensured smooth check in and check out for all guests and address any guest requests/queries in a high volume fast paced environment Ensure accuracy and adherence to timelines and processes in billing • Leverage all opportunities to maximize sales revenue through Upselling and marketing programs • Track room revenues, occupancy percentages and other front office statistics during night audit • Prepare cash and credit risk reports, after closing daily operations in property management software • Ensure awareness of key offerings in the hotel as well as, local community events and attractions

Education

  • MBA in International Hospitality & Service Industries Management with Leadership

    Glion Institute of Higher Education, Switzerland - Geneva, Switzerland

    July 2014 - July 2015

Languages

  • English
    Full professional
    80%
  • Hindi
    Professional working
    60%
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