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A self-motivated individual with effective management, organizational and administrative skills within Food and Beverage management. A good motivator with team building skills, 16 years of experience in the hospitality industry with success at improving guest satisfaction and profit. capable of working within pressurized environment, meeting set targets and budgets, Able to communicate with people at all levels, using effective negotiating and coaching skills. Looking to further my career and try new challenges.
Food Beverage Manager
El Hayat Sharm Resort - Pharaohs Land - Sharm El-Sheikh, EgyptOtherMarch 2016 - Now · 2 years and 11 months
212 Rooms, 8 Outlets Reporting to: General Manager Duties & Responsibilities: Managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experiences . Manage, train, and develop team members and work within all budgeted guidelines. Responsible for performing the following tasks to the highest standards: •Oversee operations of Food and Beverage outlets. •Maintain exceptional levels of customer service. •Recruit, manage, train, and develop the team. •Assist with annual and mid-year appraisals with team members. •Manage guest queries in a timely and efficient manner. •Work within budgeted guidelines. •Develop menus with other members of Food and Beverage team. •Accountable for monthly stock takes. •Incentivise team members to maximize sales and revenue. •Comply with hotel security, fire regulations and all health and safety legislation. •Evaluate guest satisfaction levels with a focus on continuous improvement.
faclty of arts
Tanta University - Tanta, EgyptMay 1997 - May 2001