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Looking for a Challenging position with a strong desire to make a substantial and positive impact towards the success of the hotel and my career growth. I have experience in hospitality as housekeeping Attendant.
Protea Skyz hotel Naguru - Kampala, UgandaHousekeepingAugust 2015 - March 2018 · 2 years and 8 months
Cleaning and maintaining guest rooms, suites, public and back of house areas according to set standards and procedures • Ensuring guest service requests are promptly and courteously met • Reporting damage or malfunctions in hotel rooms/areas to the Housekeeping office • Maintaining equipment in a proper state of cleanliness and repair • Maintaining a section room report as per hotel standards. • Reporting and submitting lost and found articles to the housekeeping office as per hotel policies and procedures. • Handling guest complaints as per training standards then reports to Superiors
Entebbe resort beach hotel - Entebbe, UgandaHousekeepingJanuary 2013 - July 2015 · 2 years and 7 months
Replacing guest amenities and supplies in rooms. • Making beds and folding sheets. • Removing trash, dirty linens and room service items. • Greeting guests and taking care of requests. • Straightening desk items, furniture and appliances. • Dusting, polishing and removing marks from walls and furnishings. • Vacuuming carpets and floor care duties.
Advanced certificate of education.
Lugoba high school kawempe - Kampala, UgandaJanuary 2010 - January 2011
Specialized in arts subjects such as geography, history, literature, economics and fine arts.
EnglishNative or fluent100%
- HANDLING GUEST COMPLAINTS
- Opera pm systems( intermediate)
- Telephone etiquette