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own business - Hong KongAdministration & GeneralDecember 2017 - June 2018 · 7 months
‧Look for suitable properties and take care of re-construction & interior design part · Manage professional hosting job to guests from all over the world, including unique services: itinerary suggestion, tour booking, private tour guide, medical care... · Provide local experiences and nice accommodations allowing guests to feel at home · Develop highly empathetic client relationship, through taking care and supporting guests before, during and after the stay · Manage checking in/checking out process · Manage guests' expectation and take care of review part; resolve conflict if any · Promptly respond to guests’ booking inquiries and other questions · Take care of revenue report and control sales/operating costs Major achievements: · Maintain top rating for Airbnb listings with over 80% occupancy rate per month.
Front Desk Management Trainee
Intercontinental Hotels & Resorts - Pattaya City, ThailandFront Office receptionOctober 2016 - March 2017 · 6 months
Acknowledge Opera Hotel Reservation System to check-in or check-out the guests. Also, knowing the room information (status, location, rate) is a must. Handle complaints and requests from Chinese guests, giving Chinese-oriented travel suggestion and make reservations or appointments for them, being a Chinese translator for all departments. Communicate with the reservation, housekeeping and maintenance departments to ensure prompt responses to guests’ needs
The Ritz Carlton Hong Kong - Hong KongF&B serviceOctober 2015 - March 2016 · 6 months
• Set banquet rooms and halls as per instructions of the event manager • Make sure that tables are set with linen, dishware, and flatware • Greet guests in a cordial manner as they arrive • Carry food trays to the tables • Ensure that food is replenished in a quick manner • Anticipate guests' needs continually and fulfill them appropriately
Bachelor of Business Administration in Hospitality Management
Hotel Institute Montreux - Montreux, SwitzerlandJanuary 2015 - September 2017
CantoneseNative or fluent100%