Sean Wong

Sean Wong

Airbnb Co-Host at own business
Lives in Hong Kong
over 6 months ago

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  • Airbnb Co-Host

    own business - Hong Kong

    Administration & General
    December 2017 - June 2018 · 7 months

    ‧Look for suitable properties and take care of re-construction & interior design part · Manage professional hosting job to guests from all over the world, including unique services: itinerary suggestion, tour booking, private tour guide, medical care... · Provide local experiences and nice accommodations allowing guests to feel at home · Develop highly empathetic client relationship, through taking care and supporting guests before, during and after the stay · Manage checking in/checking out process · Manage guests' expectation and take care of review part; resolve conflict if any · Promptly respond to guests’ booking inquiries and other questions · Take care of revenue report and control sales/operating costs Major achievements: · Maintain top rating for Airbnb listings with over 80% occupancy rate per month.

  • Front Desk Management Trainee

    Intercontinental Hotels & Resorts - Pattaya City, Thailand

    Front Office reception
    October 2016 - March 2017 · 6 months

    Acknowledge Opera Hotel Reservation System to check-in or check-out the guests. Also, knowing the room information (status, location, rate) is a must. Handle complaints and requests from Chinese guests, giving Chinese-oriented travel suggestion and make reservations or appointments for them, being a Chinese translator for all departments. Communicate with the reservation, housekeeping and maintenance departments to ensure prompt responses to guests’ needs

  • Banquets Trainee

    The Ritz Carlton Hong Kong - Hong Kong

    F&B service
    October 2015 - March 2016 · 6 months

    • Set banquet rooms and halls as per instructions of the event manager • Make sure that tables are set with linen, dishware, and flatware • Greet guests in a cordial manner as they arrive • Carry food trays to the tables • Ensure that food is replenished in a quick manner • Anticipate guests' needs continually and fulfill them appropriately


  • Bachelor of Business Administration in Hospitality Management

    Hotel Institute Montreux - Montreux, Switzerland

    January 2015 - September 2017


  • Cantonese
    Native or fluent
  • Chinese
    Full professional
  • English
    Professional working
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