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I am a young and ambitious student of hotel management, with a great passion for the hospitality industry and with a lot of professional and personal goals that thanks to my determination and effort I am fulfilling day by day.
Front Office Trainee - (Pre Opening & Opening Team)
Seven Pines Resort Ibiza - Ibiza, SpainFront Office receptionApril 2018 - September 2018 · 6 months
Internship in the Front Office Department in 7 Pines Resort Ibiza Pre-Opening team. My main duties during the Pre-Opening were: -Creating and establishing all the SOP's related to the Guest Services department. -Collect information, contact and negotiate offers for the different restaurants, activity companies and more services that were later going to be recommended to the guests. -Giving the new employees of the department a short training about the hotel and the company, main questions they could receive from guests and also in charge of the project for the creation of the Employee Fact Sheet, a small piece of paper where there is the general information about the hotel and is close by services. Once the hotel entered into the opening phase I had the chance to experience all of the positions inside the Front Office department but always focussing most into Guest Services. As a Front Office Agent I had the chance to work and learn from Protel PMS, making Check-ins and Check-outs, Posting Charges into Guest Invoices, updating and creating profiles for guests and Cross selling to customers upon check-in LHW memberships. As a Guest Relations Agent, my main duties were to Follow-up and handle guest complains and then informing the whole Front Office team by putting it into the Guest Tracker, Handle Guest Requests for reservations for restaurants, transfers and boat services; and escorting the guest from the reception to their suite and once inside making a brief rooming to the guest. But my main role during my internship and the one where I could evolved more was as a Guest Services Agent. From the beginning when I was the only Guest Services Agent I had to take the lead of the department and start the creation of all the procedures we were going to follow once the Hotel opened; that included creating the SOP's as mentioned before but also designing trainings for my future colleagues. That helped me to gain experience at the start so that when the hotel opened and since we didn't have a direct supervisor I was able to take the lead in stressing and difficult situations in order to make sure of the proper functioning in the department. My main duties in the position were: -Welcoming Guest to the Hotel and escorting them to the reception. -Organize the pick up and delivery of luggage. -Managing the Valet Parking Service.(Distributing cars between my colleagues to make sure everything was being done in the most efficient way) -Supervising the general cleanliness of the lobby and reception area. -Ensuring the purchase and delivery of guest requests when needed. -Supervising and controlling that all the procedures and LHW standards were being followed by the team. -Controlling and organizing the luggage storage room.
Bachelor's Degree in International Hotel Management
International Hotel Business Management School - Vatel Madrid, Spain [ EURHODIP - International Association supporting Hospitality and Tourism Education and Training ] - Madrid, SpainSeptember 2017 - Now
EnglishNative or fluent100%
SpanishNative or fluent100%
- Able to deal with stress
- Guest Services
- Hotel Pre-opening
- Protel PMS
- Time management