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An ambitious and energetic person with experience in various aspects of hospitality properties.
1 year and 6 months
Front Office & Service Trainee
B&B Hotel Zürich Airport - Zürich, SwitzerlandFront Office receptionFebruary 2019 - August 2019 · 7 months
- Reservations management & assistance of general inquiries for individual guests and travel groups. - Check-in/out; cash and credit card handling of payments. - Providing guidance and information of property and transports to guests. - Breakfast service refilling, cleaning & inventory check. - Handling of flight layovers, invoice preparation and assisting F.O.M.
Luxury Chalet Host
Hakuchozan - Niseko, JapanHostessDecember 2017 - April 2018 · 5 months
Welcome/Greeting of each guest Providing an attentive service Daily mood creation Daily making of bed and general tidy up Daily general cleaning of property Efficient, personalised check-in/out for guests Management of guest account and records Promptly attending to guest requests and enquiries
F&B Service Trainee
TITLIS Bergbahnen, Hotels & Gastronomie - Engelberg, SwitzerlandF&B serviceOctober 2016 - March 2017 · 6 months
Restaurant managing Reservations confirmation Cash handling & closing of account of different departments
BHMS Business & Hotel Management School [ EURHODIP - International Association supporting Hospitality and Tourism Education and Training ] - Lucerne, SwitzerlandApril 2016 - August 2019
Native or fluent
Native or fluent
- DSLR Photography
- Microsoft office 365
- Opera PMS