Selena Goksel

Selena Goksel

Events Manager at Hôtel Bedford
Lives in Brussels, Belgium

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About me

from January 2016 to March 2017 on maternity leave
and from April 2017 on Dutch studies

Experience

17 years and 5 months

  • Events Manager

    Hôtel Bedford - Brussels, Belgium

    Events
    October 2017 - Now · 2 years

    Is in charge of the sales, organisation and smooth running of events from the customer's first contact through to invoicing. ▪ Secures meetings and banquet revenue Knowledge of Word, Excel, Powerpoint, Outlook, Fidelio and social networks (Facebook, Linkedin, etc.) ▪ Customer relations ▪ Develops close relationships with customers, while optimising revenue ▪ Ensures a high standard of service for customers for the meetings and events offer ▪ Welcomes customers and helps foster loyalty ▪ Remains with the customer throughout the whole event, ensuring that it runs smoothly ▪ Able to prepare a personalised sales proposal within 24 hours ▪ Has a thorough knowledge of the hotel's seminars and meetings offer, and the pricing terms and conditions ▪ Draws up instructions for the event and sends them to every department involved ▪ Maintains good relations with the other hotel departments (rooms, food & beverage, kitchen, technical team,..) ▪ Manages and updates the customer database ▪ Takes part in preparing and optimising occupancy schedules for meeting rooms ▪ Ensures that services are of a high standard and checks they comply with the specifications set up with the customer ▪ Draws up a post-event qualitative report with the customer to find out where improvements can be made

  • Maternity leave

    maternity leave - Brussels, Belgium

    Events
    January 2016 - March 2017 · 1 year and 3 months

  • events and hr manager

    lanox corporate - Brussels, Belgium

    Administration & General
    December 2009 - January 2016 · 6 years and 2 months

  • event manager

    ormodent - Paris, France

    Events
    May 2005 - May 2009 · 4 years and 1 month

  • chargée d'organisation et de gestion de salles de réunions

    penelope - Paris, France

    Events
    May 2001 - May 2005 · 4 years and 1 month

Languages

6 languages

  • Serbian

    Native or fluent

  • Croatian

    Native or fluent

  • French

    Native or fluent

  • English

    Full professional

  • Russian

    Limited working

  • Dutch

    Notions

Personal information

Nationalities

  • French

Date of birth

December 19th 1977

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