Serena Scacchia

Serena Scacchia

Executive customer service at Berkmann Wine Cellars
Lives in London, United Kingdom

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About me

A dynamic, hard-working individual, with extensive experience in Business Administration and Hospitality at all levels. Thrives on new challenges, diligent and motivated with excellent organisational and time / workload management skills. Very strong interpersonal and communication skills, both written and verbal. Extremely adept at multi-tasking and with much experience in fast-paced business environments. Now seeking a long-term role in a progressive environment. Very keen to undertake al development opportunities.


13 years and 2 months

  • Executive customer service

    Berkmann Wine Cellars - London, United Kingdom

    Customer Service
    October 2015 - Now · 4 years and 3 months

    Processing phone, email, fax wine orders • Resolving issues with product deliveries incl HR issues • Liaising closely with clients incl managing and resolving complaints • Collaborating with supplier representatives to ensure a smooth, efficient service experience • Liaising with in-house warehouse teams, coordinating deliveries / special requests • Giving input re relevant client feedback to the team / sales departments • Maintaining productive relationships with sales, marketing, stock control teams • Training new team members

  • Co-owner

    Caffè de Pazzi - Alghero, Italy

    October 2009 - August 2015 · 5 years and 11 months

    Responsible for all aspects of the business from inception / design to opening and delivery • Setting up at 5am and closing down at 12-1am • Responsible for aspects of front of house incl accounting • Choosing and then maintaining good relations with all suppliers and relevant parties • Recruiting front of house team - line/task managing team of 3 • Creating and managing events throughout the year to draw in business

  • Receptionist

    Benares - London, United Kingdom

    Front Office reception
    February 2009 - September 2009 · 8 months

    • Meeting and greeting diners • Managing and resolving all queries, on the phone and in person • All required assistance given as and when required

  • Assistant Reception Manager

    Locanda Locatelli - London, United Kingdom

    Front Office reception
    November 2007 - February 2009 · 1 year and 4 months

    • Meeting and greeting diners as they arrive • Responsible for organising reservations and seating plans • Responsible for maximising table availability / rotation to allow for more covers • Managing and resolving all enquiries incl complaints • Task managing team of 7 • Responsible for ongoing development of existing team and training new team members • Taking reservations by phone / email, managing walk- in requests

  • Receptionist

    Capital - London, United Kingdom

    Front Office reception
    October 2006 - November 2007 · 1 year and 2 months

    • Meeting and greeting diners as they arrive • Managing all phone/email reservation requests • Liaising with/informing Chef/kitchen & Restaurant Manager re special requests/parties/ allergies


2 languages

  • Italian

    Native or fluent

  • English

    Professional working

Personal information


  • Italian

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