Sergio Carroni

Sergio Carroni

Front Office Manager at Bristol Palace Genoa, Duetorri Hotels
Lives in Genoa, Italy
over 6 months ago

Join Hosco and view Sergio's full profile, it's free !


As a Hosco member, you will:
  • Make yourself visible to thousands of companies in the hospitality industry'
  • Join a community of 180'000+ students and professionals
  • Learn more with new articles & videos every week on hosco.plus
Join us

I am a confident and motivated professional who has a strong focus on delivering an excellent guest experience (personal score of 96,5%, Forbes’ Mistery Guest, October 2016). My natural attention on detail combined with my ability to provide clear and consistent direction help me to empower my team to achieve success. Trained to operate with the top international standards (Intercontinental Hotels Group, Melia Hotels International, The Leading Hotels of the World, American Express Fine Hotel and Resorts, Preferred Hotels & Resorts). My experience covers all the aspects of a modern 4/5 stars Front/Back Office: reservations, check in/out, accounting, upselling, concierge, guest relation, complain management. Competent in Micros Opera PMS and SysHotel Genius. I often act as Duty Manager and assist management in training, motivating, and coaching front office staff. Responsible for fire safety in absence of General Manager.

Experience

  • Front Office Manager

    Bristol Palace Genoa, Duetorri Hotels - Genoa, Italy

    Front Office reception
    April 2018 - November 2018 · 8 months

    Train and motivate the front office team; manage complain; conduct site inspections; oversee all front office accounting, financial procedures and business transactions; achieve targets that have been set for the department concerning upselling rooms and outlets; promote loyalty programs (Due Torri Hotels and Preferred Hotels & Resorts); assist meeting staff during events; review shift logs; report accidents, injuries, and unsafe work conditions to GM; act as responsible for fire safety in absence of General Manager; act as Duty Manager in absence of the GM and Deputy GM.

  • Senior Receptionist/Concierge/Night Manager

    Gran Melia Villa Agrippina - Rome, Italy

    Front Office reception
    May 2015 - April 2018 · 2 years and 12 months

    Senior Receptionist/Concierge: update reservations; input cancellations and amendments and make sure all booking are accurate; check in/out; oversee all front office accounting, financial procedures and business transactions; switchboard operator, concierge, achieve targets that have been set for the department concerning upselling rooms and outlets; promote loyalty programs (Melia Hotels International and The Leading Hotels of the World); assist meeting staff during events; conduct site inspections; assist management in training, motivating, and coaching front office staff; manage complain and provide unparalleled service to guest throughout the stay; review shift logs; report accidents, injuries, and unsafe work conditions to manager; act as responsible for fire safety in absence of General Manager and Front Office Manager; act as Duty Manager in absence of the Front Office Manager. Night Manager: supervise night staff (bellboys, f&b, housekeeping), compile end of day reports, night audit. All activities carried following Melia Hotels International, The Leading Hotels of the World and American Express Fine Hotel and Resorts standards.

  • Night Manager

    Crowne Plaza - Rome, Italy

    Front Office reception
    January 2014 - December 2014 · 12 months

  • Receptionist/Concierge

    Crowne Plaza - Rome, Italy

    Front Office reception
    August 2013 - November 2013 · 4 months

  • Front Office Trainee

    Crowne Plaza - Rome, Italy

    Front Office reception
    January 2013 - July 2013 · 7 months

Education

  • Master in International Hotel & Tourism Management

    IHMA - International hospitality management academy - Rome, Italy

    October 2012 - December 2012

    Room-Division Management: front & back office day to day operations, upselling techniques, handling complaints. Food & Beverages Management: calculating food-cost, purchasing management, marketing, create a revenue-oriented menu, monthly report analysis. Marketing & Sales Management: potential market evaluation, brand management, marketing-mix, spa management, pricing techniques, implement revenue strategies and dynamic application on internet, Web Marketing e SEO. Congress-Center Management: commercial and operational meeting management, optimization of meeting areas. Financial & Revenue-Management: calculate and analyze the performance indexes, analyse market, create a budget and a strategic plan; trend-watching techniques. Staff Management: How train and motivate staff.

Languages

  • English
    Native or fluent
    100%
  • Italian
    Native or fluent
    100%
  • Spanish
    Professional working
    60%
  • French
    Professional working
    60%

Skills

  • Cashiering skills
  • Complaint Handling
  • Concierge
  • Front office reception
  • Guest experience
  • Guest relation
  • Guest satisfaction
  • Hotel Reservation
  • Microsoft Office Suite-
  • Micros Opera PMS
  • Stress resistant
  • Switchboard
  • Team coach
  • Team Leadership
  • Team work
Connections
GIANCARLO PASTORE
FORMATORE SCRITTORE GIORNALISTA at CIPAS TM STRESA
Morris Lorusso
Sr. Industry Team Manager Southern Europe at Hosco
Tatsiana Murashka
Guest Relation Assistant at SarriGestioni
View 5 connections
Following
The Dorchester Hotel
London, United Kingdom
Other members
Valeria Gallone
Andora, Italy
Andrea Losapio
Genoa, Italy
Andreia Lemos
Sanremo, Italy
Luca Cagnotti
Rome, Italy
Antonio Napodano
Mogliano Veneto, Italy
View 84039 members