Seung Min(Alex) Nam

Night Manager at Novotel Ambassador Seoul Gangnam

Lives in Seoul, South Korea

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About me

* Korean who is fully prefer to challenge for a lot of fields
* Had working experience of hospitality industry in Taiwan for roughly 4 years, currently came back to South Korea for new challenge
* Fully interested in hospitality, and always have passion to challenge for new part
* Responsible and enterprising person
* Available in Korean, English, Chinese(Mandarin) as well

Experience

5 years and 4 months

Night Manager

Novotel Ambassador Seoul Gangnam - Seoul, South Korea

Rooms division

October 2018 - Now · 1 year and 3 months
Night Manager

Novotel Taipei Taoyuan Airport Hotel - Taoyuan City, Taiwan

Rooms division

July 2018 - October 2018 · 4 months

1. Responsible in overall operation and safety in hotel during the night shift to ensure guest's satisfaction 2. Audit the rate setting in every rooms are correct for avoid incidental issue after night Audit running. 3. Act as manager on duty to dealing with any complaints, special request, problem solving or any incidental issue that may happen 4. Assign rooms for VIP guests and prepare for their special request 5. Control room quantity and prepare rooms for guest who needs to early check in 6. Prepare daily reports for each department's HOD 7. Conduct briefing regarding issue in night shift to next shift
Night Supervisor

Novotel Taipei Taiyuan Airport Hotel - Taoyuan City, Taiwan

Rooms division

August 2017 - July 2018 · 1 year

1. Assist Night Manager to overseeing overall operation during Night Shift 2. Act as manager on duty since Night Supervisor 3. Overall operations were same as Night Manager
Senior Front Desk Agent

Novotel Taipei Taoyuan Airport Hotel - Taoyuan City, Taiwan

Rooms division

December 2016 - July 2017 · 8 months

1. Assist supervisor or duty manager as senior receptionist 2. Educate regarding Front Desk operation to Junior Front Desk Agent as trainer 3. Overall operations were same as below
Front Desk Agent

Novotel Taipei Taoyuan Airport Hotel - Taoyuan City, Taiwan

Rooms division

January 2015 - December 2016 · 2 years

1. Provide service of check in and check out in quickly and efficiently for guest's convenience 2. Inform with guests about local attractions and answer any questions that they may have 3. Promote the hotel's services or any event for up selling
Concierge

Monarch Skyline Hotel - Taoyuan City, Taiwan

Rooms division

September 2014 - January 2015 · 5 months