Seyed Jamal Taleghani

Seyed Jamal Taleghani

Student from Birkbeck University
Lives in London, United Kingdom
over 6 months ago

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Experience

  • Global Client Services Analyst

    TradingScreen - London, United Kingdom

    Customer Service
    July 2018 - September 2018 · 3 months

    In this role, I provided technical support to the platform’s users based across global markets and multiple asset classes. My responsibilities included: • Troubleshooting and resolving technical queries • Responding to both sell-side and buy-side queries and issues via email, phone and IM • Managing client’s system usage and retention • On-boarding clients • Monitoring trade transactions from initial request to execution and settlement

  • Operations Supervisor

    Charles Tyrwhitt - London, United Kingdom

    Retail
    December 2016 - July 2018 · 1 year and 8 months

    I supervised and assisted the store manager in a daily operation part of the business with a team of +20 sales personnel in a flagship store. Meanwhile, acted as a duty manager in absence of the General Manager. • With leading, training and developing, motivating and monitoring team’s and individuals’ performance I achieved +80% consistent KPI goal • Followed up with the company’s compliance. I Smashed the compliance visit over 2017 by +20% - highest in the company • Stock management. I Achieved +17% and 92% accuracy for stocktake over the 2017 – highest among the UK stores • Negotiated, liaised and dealt with corporate orders. Secured 5 corporate deals within a year • I dealt with daily customers’ enquiries, complaints, orders and feedbacks F2F, over the phone, and online • I liaised with individuals and departments across the business to solve related issues. Followed up with the H&S procedures and investigated all business related discrepancies

  • Retail Shop Manager

    Paddy Power Betfair - London, United Kingdom

    Retail
    April 2013 - December 2016 · 3 years and 9 months

    • I oversaw a +£2m store. I Solved a problem such as a decrease in footfall, monitored, analysed, and reported customers’ accounts and activities with high potential risk to the business. • I achieved the annual target within the first 8 months of 2015. By end of the year, +27% target achieved • I oversaw settling down of a new +3m store. 2016 first half target achieved by +30% • I dealt with daily general gambling queries, complains, data capturing and opening accounts for new customers • I analysed and reported the business performance on a regular basis, investigated P&L, controlled cash and cost, managed cash banking, monitored competitors’ activities • I dealt with staffing issues such as scheduling, holidays, absence and overtimes. Trained, reviewed performances, made a decision on staff readiness to take part in operational and social responsibilities assessments, H&S control

  • Branch Deputy Manager

    Harada Ltd - London, United Kingdom

    Retail
    July 2011 - April 2013 · 1 year and 10 months

    • Responded to customers’ queries and orders, advised customers with buying and selling foreign currencies • Managed staffing and the business in absence of the branch manager • Managed cash, banking and currency stock

Education

  • Economics and Business (BSc)

    Birkbeck University - London, United Kingdom

    October 2016 - Now

    This course is to gain a strong understanding of economics with a focus on business and management while developing my ability to apply this knowledge to a range of real situations. The course also helps me to state and analyse problems while suggesting realistic strategies and solutions. By end of the course, I will complete subjects such as Introduction to Economics, Business Management, Mathematics for Business, IT and Professional Skills, Quantitative Technics for Applied Economics, Macro and Microeconomics for business, Strategic Management, Principles of Finance, International Business, Applied Statistics and Econometrics, and Project Management, etc.

Languages

  • Persian
    Native or fluent
    100%
  • Arabic
    Native or fluent
    100%
  • Russian
    Professional working
    60%
  • English
    Professional working
    60%

Skills

  • Critical/analytical think
  • Good organisational skill
  • IT skills
  • Strong communicator
  • strong problem-solving skills
  • Team Leadership
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