SHADY BANYATA

SHADY BANYATA

Management Development at MadePRO
Lives in Amman, Jordan

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About me

Strategic thinker, with a growth mindset, a bias for action and a drive to deliver business outcomes.
Highly motivated, results driven and working in the exploding space to improve my skills and performance with hospitality communication and public relations to obtain a challenging position in the highest quality of services also limitless career development and intellectual growth that helps explore and maximize my full potential.
Extensive experience with Hospitality Management and commercial modeling, deal negotiations and P&L management across multiple markets.
Obsessed with connecting exceptional people, sharing my learning and evolving myself, business and the world for good.
Proven track record in building teams, developing talent to achieve full potential, reshaping organizations to maximize efficiency and successfully driving emerging media & new technology initiatives.

Experience

6 years and 11 months

  • Management Development

    MadePRO - Amman, Jordan

    Consulting
    September 2018 - Now · 1 year and 3 months

    Transitioning into a new senior or management position often requires developing a broad set of knowledge and skills to equip you for your new role. Accelerate your growth by expanding your business acumen, learning how to lead high-performance teams and influence at all levels within your organization.

  • Night Manager

    Swiss-Belhotel International - Aqaba, Jordan

    Front Office reception
    September 2017 - February 2018 · 6 months

  • F.O.S acting Duty Manager & Night Manager

    Hilton Worldwide - Middle East & Africa - Abu Dhabi, United Arab Emirates

    Front Office reception
    October 2014 - February 2016 · 1 year and 5 months

    ● Improved customer service rating. ● Recruited and trained 10 new members of the guest service team. ● Greeted and welcomed all hotel guests with a smile. ● Processed 90 reservations within 23:00 - 04:00. ● Increased hotel revenue, profits and market share. ● Increased market share by over 15% YOY by Accommodating Airliner and Flight Attendants. ● Executed an average of 100 prompt wake-up calls each morning. ● Promoted the hotel brand’s loyalty scheme ● Processed 17 telephone and walk-in reservations per evening. ● Escorted guests to their assigned rooms, including transporting their luggage. ● Greeted, registered and assigned rooms to guests of hotels or motels. ● Made and confirmed reservations. ● Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers. ● Verified customers' credit and established how the customer would pay for the accommodation. ● Computed bills, collected payments and made change for guests. ● Greeted and registered guests and issued keys. ● Entered numerical data into databases in a timely and accurate manner. ● Scanned documentation and entered into the database. ● Obtained scanned records and uploaded them into the database. ● Produced monthly reports using advanced Excel spreadsheet functions. ● Reviewed medical records for completeness and filed records in alphabetic and numeric order. ● Organized forms, made photocopies, filed records and prepared correspondence and reports. ● Added new material to file records and created new records. ● Reviewed and updated client correspondence files and scheduling database. ● Outlined the appropriate process and procedures necessary to fulfill and complete inquiries. ● Communicated with domestic and overseas offices to arrange B2B shipments. ● Compiled quarterly budget reports, financial spreadsheets and organizational charts to improve office organization. ● Recorded and filed employee benefit, salary and annual evaluation information. ● Assisted with receptionist duties, file organization and research and development.

  • Front Office Supervisor

    Concorde Hotel Fujairah - Fujairah, United Arab Emirates

    Front Office reception
    April 2014 - September 2014 · 6 months

    ● Greeted, registered and assigned rooms to guests of hotels or motels. ● Made and confirmed reservations. ● Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers. ● Verified customers' credit and established how the customer would pay for the accommodation. ● Computed bills, collected payments and made change for guests. ● Greeted and registered guests and issued keys. ● Supported management through risk identification, control testing and process improvement procedures. ● Supervised and coordinated projects for external auditors and examiner evaluations. ● Analyzed and reviewed cost reports and communicated final results to suppliers. ● Reported internal control issues to management and supplied comprehensive recommendations to mitigate the associated risks. ● Communicated audit results to upper management through written reports and oral presentations. ● Gathered data for internal audits through interviews, financial research and downloads. ● Articulated audit findings, risks and detailed recommendations to upper management. ● Met with clients to identify and assess business controls, risks, process gaps and work flow inefficiencies.

  • Receptionist

    Taj Palace Hotel Dubai - Dubai, United Arab Emirates

    Front Office reception
    June 2013 - March 2014 · 10 months

    ● Greeted and welcomed all hotel guests with a smile. ● Escorted guests to their assigned rooms, including transporting their luggage. ● Reviewed account information and charges with guests during check-out. ● Resolved service-related problems in a timely manner. ● Verified that personal and payment information on guest accounts was accurate and complete. ● Solicited feedback through questionnaires to evaluate levels of guest satisfaction. ● Developed departmental objectives, work schedules, budgets and policies. ● Updated team members about changes in hotel products, services, pricing and policies. ● Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.

  • Receptionist & Night Auditor

    Mövenpick Hotels & Resorts - Middle East - Dubai, United Arab Emirates

    Front Office reception
    September 2011 - April 2013 · 1 year and 8 months

    ● Entered numerical data into databases in a timely and accurate manner. ● Scanned documentation and entered into the database. ● Obtained scanned records and uploaded them into the database. ● Produced monthly reports using advanced Excel spreadsheet functions. ● Reviewed medical records for completeness and filed records in alphabetic and numeric order. ● Organized forms, made photocopies, filed records and prepared correspondence and reports. ● Added new material to file records and created new records. ● Reviewed and updated client correspondence files and scheduling database. ● Outlined the appropriate process and procedures necessary to fulfill and complete inquiries. ● Communicated with domestic and overseas offices to arrange B2B shipments. ● Compiled quarterly budget reports, financial spreadsheets and organizational charts to improve office organization. ● Recorded and filed employee benefit, salary and annual evaluation information. ● Assisted with receptionist duties, file organization and research and development.

  • Receptionist

    Swiss-Belhotel International - Aqaba, Jordan

    Front Office reception
    August 2009 - April 2010 · 9 months

    ● Greeted, registered and assigned rooms to guests of hotels or motels. ● Made and confirmed reservations. ● Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers. ● Verified customers' credit and established how the customer would pay for the accommodation. ● Computed bills, collected payments and made change for guests. ● Greeted and registered guests and issued keys.

Education

  • Management Development Program

    University of Houston, Conrad N. Hilton College - Hospitality and Tourism Management - Abu Dhabi, United Arab Emirates

    September 2015 - February 2016

    Management Development Program by Hilton Worldwide

  • Graphic Designer

    Amman Typographic arts School - Amman, Jordan

    January 2005 - January 2008

    Amman Typographic arts School

Languages

3 languages

  • English

    Native or fluent

  • Arabic

    Native or fluent

  • Spanish

    Notions

Personal information

Nationalities

  • Jordanian

Work Permits

  • Jordan

Date of birth

July 12th 1989

Skills

33 skills

  • Adobe
  • Android
  • Android Studio
  • Fidelio PMS
  • Hotel Marketing
  • Hotel Opera PMS System
  • HTML5
  • Html/CSS
  • IFH Managment
  • IOS
  • JavaScript
  • Leadership
  • Management
  • Managing Director
  • Marketing
  • MDP
  • Microsoft Office
  • MS Excel
  • MS Outlook
  • NOR1
  • OnQ Hilton PMS
  • OnQ PM
  • OnQ PM (Hilton)
  • OnQ R&I
  • Opera PMS
  • Opera Property Management
  • Protel PMS
  • Python
  • Sky Elite PMS
  • Swift
  • TSA Key Drive
  • Vicas
  • xcode

Additional Information

1 information shared

  • Good day and welcome to my online portfolio.

    Strategic thinker, with a growth mindset, a bias for action and a drive to deliver business outcomes.
    Highly motivated, results driven and working in the exploding space to improve my skills and performance with hospitality communication and public relations to obtain a challenging position in the highest quality of services also limitless career development and intellectual growth that helps explore and maximize my full potential.
    Extensive experience with Hospitality Management and commercial modeling, deal negotiations and P&L management across multiple markets.
    Obsessed with connecting exceptional people, sharing my learning and evolving myself, business and the world for good.
    Proven track record in building teams, developing talent to achieve full potential, reshaping organizations to maximize efficiency and successfully driving emerging media & new technology initiatives.

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