SHADY BANYATA

SHADY BANYATA

Night Manager at Swiss-Belhotel International
Lives in Amman, Jordan
over 6 months ago

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Proved in Hospitality industry and Operations Management Leader with proven history of orchestrating and managing multiple projects to increase sales, profitability and optimize operational output for world class hotel brands, carrying 6 - 7 years of proven track as a diversified Hotel professional with Hilton Capital Grand Abu Dhabi, Concorde Hotels, Taj Palaces & Hotels, Movenpick Resort & Residences & Marina Plaza Hotel Tala Bay As a highly qualified professional with experience and strong motivation to contribute my talents in hotel management, Sales lead & role model

Experience

  • Night Manager

    Swiss-Belhotel International - Aqaba, Jordan

    Front Office reception
    September 2017 - February 2018 · 6 months

  • F.O.S acting Duty Manager & Night Manager

    Hilton Worldwide - Middle East & Africa - Abu Dhabi, United Arab Emirates

    Front Office reception
    October 2014 - February 2016 · 1 year and 5 months

    ● Improved customer service rating. ● Recruited and trained 10 new members of the guest service team. ● Greeted and welcomed all hotel guests with a smile. ● Processed 90 reservations within 23:00 - 04:00. ● Increased hotel revenue, profits and market share. ● Increased market share by over 15% YOY by Accommodating Airliner and Flight Attendants. ● Executed an average of 100 prompt wake-up calls each morning. ● Promoted the hotel brand’s loyalty scheme ● Processed 17 telephone and walk-in reservations per evening. ● Escorted guests to their assigned rooms, including transporting their luggage. ● Greeted, registered and assigned rooms to guests of hotels or motels. ● Made and confirmed reservations. ● Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers. ● Verified customers' credit and established how the customer would pay for the accommodation. ● Computed bills, collected payments and made change for guests. ● Greeted and registered guests and issued keys. ● Entered numerical data into databases in a timely and accurate manner. ● Scanned documentation and entered into the database. ● Obtained scanned records and uploaded them into the database. ● Produced monthly reports using advanced Excel spreadsheet functions. ● Reviewed medical records for completeness and filed records in alphabetic and numeric order. ● Organized forms, made photocopies, filed records and prepared correspondence and reports. ● Added new material to file records and created new records. ● Reviewed and updated client correspondence files and scheduling database. ● Outlined the appropriate process and procedures necessary to fulfill and complete inquiries. ● Communicated with domestic and overseas offices to arrange B2B shipments. ● Compiled quarterly budget reports, financial spreadsheets and organizational charts to improve office organization. ● Recorded and filed employee benefit, salary and annual evaluation information. ● Assisted with receptionist duties, file organization and research and development.

  • Front Office Supervisor

    Concorde Hotel Fujairah - Fujairah, United Arab Emirates

    Front Office reception
    April 2014 - September 2014 · 6 months

    ● Greeted, registered and assigned rooms to guests of hotels or motels. ● Made and confirmed reservations. ● Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers. ● Verified customers' credit and established how the customer would pay for the accommodation. ● Computed bills, collected payments and made change for guests. ● Greeted and registered guests and issued keys. ● Supported management through risk identification, control testing and process improvement procedures. ● Supervised and coordinated projects for external auditors and examiner evaluations. ● Analyzed and reviewed cost reports and communicated final results to suppliers. ● Reported internal control issues to management and supplied comprehensive recommendations to mitigate the associated risks. ● Communicated audit results to upper management through written reports and oral presentations. ● Gathered data for internal audits through interviews, financial research and downloads. ● Articulated audit findings, risks and detailed recommendations to upper management. ● Met with clients to identify and assess business controls, risks, process gaps and work flow inefficiencies.

  • Receptionist

    Taj Palace Hotel Dubai - Dubai, United Arab Emirates

    Front Office reception
    June 2013 - March 2014 · 10 months

    ● Greeted and welcomed all hotel guests with a smile. ● Escorted guests to their assigned rooms, including transporting their luggage. ● Reviewed account information and charges with guests during check-out. ● Resolved service-related problems in a timely manner. ● Verified that personal and payment information on guest accounts was accurate and complete. ● Solicited feedback through questionnaires to evaluate levels of guest satisfaction. ● Developed departmental objectives, work schedules, budgets and policies. ● Updated team members about changes in hotel products, services, pricing and policies. ● Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.

  • Receptionist & Night Auditor

    Mövenpick Hotels & Resorts - Middle East - Dubai, United Arab Emirates

    Front Office reception
    September 2011 - April 2013 · 1 year and 8 months

    ● Entered numerical data into databases in a timely and accurate manner. ● Scanned documentation and entered into the database. ● Obtained scanned records and uploaded them into the database. ● Produced monthly reports using advanced Excel spreadsheet functions. ● Reviewed medical records for completeness and filed records in alphabetic and numeric order. ● Organized forms, made photocopies, filed records and prepared correspondence and reports. ● Added new material to file records and created new records. ● Reviewed and updated client correspondence files and scheduling database. ● Outlined the appropriate process and procedures necessary to fulfill and complete inquiries. ● Communicated with domestic and overseas offices to arrange B2B shipments. ● Compiled quarterly budget reports, financial spreadsheets and organizational charts to improve office organization. ● Recorded and filed employee benefit, salary and annual evaluation information. ● Assisted with receptionist duties, file organization and research and development.

  • Receptionist

    Marina Plaza Tala Bay - Aqaba, Jordan

    Front Office reception
    August 2009 - April 2010 · 9 months

    ● Greeted, registered and assigned rooms to guests of hotels or motels. ● Made and confirmed reservations. ● Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers. ● Verified customers' credit and established how the customer would pay for the accommodation. ● Computed bills, collected payments and made change for guests. ● Greeted and registered guests and issued keys.

Education

  • Graphic Designer

    Amman Typographic arts School - Amman, Jordan

    January 2005 - January 2008

    Amman Typographic arts School

Languages

  • English
    Native or fluent
    100%
  • Arabic
    Native or fluent
    100%
  • Spanish
    Notions
    20%

Skills

  • Adobe
  • Android
  • Android Studio
  • Fidelio PMS
  • Hotel Marketing
  • Hotel Opera PMS System
  • HTML5
  • Html/CSS
  • IFH Managment
  • IOS
  • JavaScript
  • Leadership
  • Management
  • Managing Director
  • Marketing
  • MDP
  • Microsoft Office
  • MS Excel
  • MS Outlook
  • NOR1
  • OnQ Hilton PMS
  • OnQ PM
  • OnQ PM (Hilton)
  • OnQ R&I
  • Opera PMS
  • Opera Property Management
  • Protel PMS
  • Python
  • Sky Elite PMS
  • Swift
  • TSA Key Drive
  • Vicas
  • xcode

Other

  • Good day and welcome to my online portfolio.

    Hard operating with best satisfactions guarantee to rise up and increase my skills and performance with hospitality
    communication and public relations to obtain a challenging position in a company that offers the highest quality of services also
    limitless career development and intellectual growth that helps explore and maximize my full potential, abilities and interest
    which in turn will enable the company to meet its goal.

    Download the file
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