Shady Hennes

Cluster Night Manager at Zabeel House mini, Zabeel House & Al Seef by Jumeirah
Lives in Dubai, United Arab Emirates
over 6 months ago

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As a graduate of international schools there has always been the desire and urge to explore new cultures and make new friends.
Therefore one can conclude that to travel and work abroad has always been there which means I am internationally orientated. After having developed my career in the Netherlands, I have felt that the time has come for me to take the “next step” in my career and work abroad. I was determined to take this step because the hunger for success and exploring a new world with its cultures, traditions and languages has always been there.
In this I have been successful by starting a job abroad. However now that I have mastered my current position, I would like to move on and grow unfortunately, this is not possible with my current employer. Also I would like to change my environment so that I can challenge myself again on a new and higher lever. I feel and know, that should I be provided with the right conditions and challenges I will prevail once again and show my true potentials, skills and knowledge that I have gained from the Netherlands as well as here.
This job opening is an ideal opportunity for me to broaden and expand my horizon. Because by working in the hotel and tourism industry one gets to experience new rich history, cultures, traditions and meet new people and combined with the fact, that I have worked over seven years in the hotel and tourism industry, has made me more than capable to meet customer demands, answering queries, handle issues and complaints in a quick and effective manner before it escalates. Being a shift leader and a trainer for the night has given me the skills of managing and training people, as well as bearing a responsibility in how presentable my team is at night. As well as being able to take the right decision in a quick and effective manner.
Therefore, this job opportunity is the right thing for my professional career. And upon reading the job description I realized that the person you are looking for is me. The reason for this is because all of my past job experiences have helped to develop and shape me on a personal and professional level to become the person I am today.
The key strengths that I will bring to your company are:
•Strong interpersonal and communication skills
 Strong prioritizing skills
 Flexibility
•Ability to meet tight deadlines, as well as managing high volumes of transactions
•Knowledge of MS Office as well as hotel operation programs
•Strong analytical skills
•Ability to “think outside the box”
•Service orientation
•Love for numbers
•Ability to handle confidential matters
•Strong sense of responsibility
Through this job I am looking to further enhancing these strengths, as well as acquiring new strengths.

Experience

  • Cluster Night Manager

    Zabeel House mini, Zabeel House & Al Seef by Jumeirah - Dubai, United Arab Emirates

    Front Office reception
    May 2018 - Now · 9 months

    Part of the pre-opening team. Responsible for the management of the reception at night, as well as being a direct line of communication between the Director Of Rooms, Front Office Manager and the receptionists. As well as assisting in front office projects which have been delegated by the Director of rooms and Front Office Manager.  Snagging of rooms.  Preparing and implementing the procedures for the night.  Checking the reservations (i.e. rate checks, room allocation etc.).  Auditing before the night run (i.e. rebates, checking the credit card machines etc.)  Writing and sending reports.  Checking Hotel premises.  Handling any issues that occur during the night concerning guests, staff or hotel.  Monitoring the front office K.P.I’s (i.e. GHA, GSS, Revinate, GSA performance & Revenue targets)  Monitoring the upselling of the staff.  Training receptionists in SOP’s.  Performing Night Audit.  Administrative work.  Preparing for the morning briefings.

  • Night Manager

    Desert Palm - Dubai, United Arab Emirates

    Front Office reception
    May 2014 - April 2018 · 3 years and 12 months

Languages

  • Dutch
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Arabic
    Professional working
    60%
  • French
    Limited working
    40%
  • German
    Limited working
    40%
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