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Hans im Glück - Dresden, GermanyF&B otherFebruary 2018 - Now · 1 year and 1 month
Art'Otel - Dresden, GermanyEventsMay 2016 - September 2017 · 1 year and 5 months
Toscana Resort Castelfalfi - Castelfalfi, ItalyAdministration & GeneralFebruary 2016 - May 2016 · 4 months
− Ensure accurate and efficient running of Front Desk procedures including tee-off times booking, cashiering and tournament management − Respond to Customer/Guest queries in a timely and efficient manner − Ensure that Supervisors are kept fully aware of any relevant feedback from Customers/Guests and/or other departments − Work in Administration, Guest-Folio, Filing, Membership Accounts, Customer Service and Public Relations − Understand thoroughly all golf facilities, green fees, rental rates, memberships, promotions and other general product knowledge necessary to perform daily duties − Maximize golf course occupancy and use cross-selling techniques to promote Resort services and facilities − Understand correct procedures regarding the acceptance of credit cards and cash in accordance with the property credit policy − Answer switchboard calls, as required − Act in accordance with property fire, health and safety regulations and follow the correct procedures when required − Follow and adhere to company
Tony Roma's Steak House - Kuala Lumpur, MalaysiaF&B serviceMay 2014 - October 2014 · 6 months
Worked at different Positions throughout the internship which includes, supervision in the kitchen department, Assistance in Back of the house Operations, Assisting in Monthly Accounts Operations, Front of the house Management and Hosting.
SRH Hotel-Akademie Dresden a campus of SRH Hochschule Berlin - Dresden, GermanyOctober 2015 - September 2017
Bachelors in International Hospitality Management (B.A.)
Kuala Lumpur Metropolitan University College - Kuala Lumpur, MalaysiaJanuary 2014 - December 2014
Bachelors in Hotel & Restaurant Management (B.Sc.)
American Hotel & Lodging Educational InstituteSeptember 2011 - July 2013
Advance Diploma in Hospitality Management. (Distance-Learning)
EnglishNative or fluent100%