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im looking for new challenge & for new journey which takes me long...
2 years and 4 months
Millennium Hotels and Resorts - Fujairah, United Arab EmiratesReservationsJanuary 2019 - Now · 1 year and 1 month
• Ensure reservation department and Front Office staff are constantly aware of availability states open, on request, closed dates, high demand dates etc. • Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times • Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls • Assists and prepare in groups pre-arrival process and also preparing group rooming lists. • Maintains a clean and organized work area. • Attending all scheduled meetings as required with HOD's or Sales team. • Track all reservations picked up from all On-line channels like hotel website, OTA, GDS, other third party etc. • Updating No-shows and cancellations on all OTA's without fail to avoid and unwanted commissions. • Verifying all reservations taken on the reservation forms are updated on the PMS without fail • Verifying if reservation confirmation letters are send for all processed bookings within the stipulated time
Concorde Hotel Fujairah - Fujairah, United Arab EmiratesFront Office receptionOctober 2017 - January 2019 · 1 year and 4 months
Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure Maintain effective communication with all related departments to ensure smooth service delivery Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner. Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy. Ensure all guest registrations are completed and correspond with Protel PMS guest information check-ins and check-outs, and resolving guests complaints Ensuring front desk lobby is neat, clean, and safe for use Reviewing bills prepared by the front desk staff and checking collected payments Performing cash handling, credit card processing, and assigning bell boys for escorting guests to the parking Organizing vehicles on guests requests and providing extra bed and pillows for additional charges Completing check-in and check-out procedures quickly and saving waiting time for guests
Bachelor of hotel management catering and technology.
sunderdeep college of hotel management - Ghaziabad, IndiaAugust 2009 - July 2013
my major subjects there front office,
Native or fluent
Native or fluent
United Arab Emirates
Date of birth
October 10th 1988
- Excellent guest relation
- Front Desk