Shahzeb Anwar

Shahzeb Anwar

Reservation Agent at Millennium Hotels and Resorts
Lives in Fujairah, United Arab Emirates

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About me

im looking for new challenge & for new journey which takes me long...

Experience

2 years and 4 months

  • Reservation Agent

    Millennium Hotels and Resorts - Fujairah, United Arab Emirates

    Reservations
    January 2019 - Now · 1 year and 1 month

    • Ensure reservation department and Front Office staff are constantly aware of availability states open, on request, closed dates, high demand dates etc. • Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times • Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls • Assists and prepare in groups pre-arrival process and also preparing group rooming lists. • Maintains a clean and organized work area. • Attending all scheduled meetings as required with HOD's or Sales team. • Track all reservations picked up from all On-line channels like hotel website, OTA, GDS, other third party etc. • Updating No-shows and cancellations on all OTA's without fail to avoid and unwanted commissions. • Verifying all reservations taken on the reservation forms are updated on the PMS without fail • Verifying if reservation confirmation letters are send for all processed bookings within the stipulated time

  • Senior Receptionist

    Concorde Hotel Fujairah - Fujairah, United Arab Emirates

    Front Office reception
    October 2017 - January 2019 · 1 year and 4 months

    Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure Maintain effective communication with all related departments to ensure smooth service delivery  Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner. Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy. Ensure all guest registrations are completed and correspond with Protel PMS guest information  check-ins and check-outs, and resolving guests complaints  Ensuring front desk lobby is neat, clean, and safe for use  Reviewing bills prepared by the front desk staff and checking collected payments  Performing cash handling, credit card processing, and assigning bell boys for escorting guests to the parking Organizing vehicles on guests requests and providing extra bed and pillows for additional charges Completing check-in and check-out procedures quickly and saving waiting time for guests

Education

  • Bachelor of hotel management catering and technology.

    sunderdeep college of hotel management - Ghaziabad, India

    August 2009 - July 2013

    my major subjects there front office,

Languages

3 languages

  • Hindi

    Native or fluent

  • English

    Native or fluent

  • Arabic

    Limited working

Personal information

Nationalities

  • Indian

Work Permits

  • United Arab Emirates

Date of birth

October 10th 1988

Skills

3 skills

  • Excellent guest relation
  • Front Desk
  • Reservation
Connections
Maher William
Reservation Agent at Meliá Desert Palm Dubai
Victoria Evseeva
Outlet Manager at Riviera Royal Conakry
Elizabeta Boshnjak
Personal Assistant to General Manager at W Dubai - The Palm
View 6 connections
Following
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Dubai, United Arab Emirates
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