Shailesh Lobo

Shailesh Lobo

f & B Sr Service Leader at shangri-la
Lives in Abu Dhabi, United Arab Emirates
over 6 months ago

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* Supervised, trained, and developed 20 associates
* Monitored and enforced all standards, policies and procedures
* Described, assigned, and delegated responsibility to staff
* Responsible for schedules, payroll and inventory
* Planned and organized the setup and coordination of restaurant

Experience

  • f & B Sr Service Leader

    shangri-la - Abu Dhabi, United Arab Emirates

    F&B service
    July 2013 - Now · 5 years and 6 months

    Dear All, I would like to take this opportunity to apply for the Food and Beverage position. I have worked in food & beverage service for six years of experience working in this industry. I started working as a server and now I am ready to advance my career even further by taking on the responsibilities of manger. I have the experience and training to supervise daily operations to ensure everything is running smoothly and according to Shangri-La policy and procedures. I have excellent communication skills and I can use a variety of computer programs. I have experience conducting training for employees. I also have the ability to train new collogues on how to run a restaurant and how to handle the daily operation and paperwork efficiently. I also have the ability to do performance evaluations and to take disciplinary actions when necessary. I have active listening skills with the ability to deal with customer complaints in a fast and professional manner. I also have the interpersonal skills to show customers they are important and that we sincerely care about them and want to solve all issues in a way that is satisfactory to them. I have the experience and knowledge to supervise food preparation, storage and handling to ensure employees are following all safety procedures, regulations, Shangri-La food safety management and health codes. I am self-motivated, dedicated and I have the experience and skills to be the best candidate for this position. Yours Sincerely, Shailesh Navid Lobo

Education

  • high school

    st jg margaret - Bengaluru, India

    June 2000 - April 2001

Languages

  • English
    Full professional
    80%

Skills

  • Ability to work under pressure
  • Cashiering
  • Disciplined
  • Good leadership skills
  • Guest satisfaction
  • • Handles guest Complaint and Requests
  • • Handling cooperate booking for restaurant
  • Handling guest
  • • Handling guest query
  • Hardworking
  • • Quick in learning things
  • • Strict Confidentiality of Hotel Records
  • • Take initiatives
  • Team Management
  • • Willing to undertake any reasonable request made
Connections
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Student from State Tourism and Hotel Management School (SSSAT) Scuola specializzata superiore alberghiera e del turismo
Suvika Ariyarajah
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