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My self shakil ahmad I am currently working with pearl hotel umm al quwain as a front office executive from july 2016 which a part of true bell marketing grup.
I have been part of hyatt hotel corporation hyatt mg road bangalore as well as a guest service office where I have served 8 months.
My first job was with Lemon tree premier ulsoor lake bangalore india where I worked almost 2 years.
So i am having total experience of 4 years includes 17 months in uae.
Front Office Executive
Pearl Beach Hotel (True bell Marketing) - Umm Al Quwain, United Arab EmiratesFront Office receptionJuly 2016 - Now
Duties and Responsibilities, *. Responsible for Smooth Check in and Check out. *.Allocation of rooms as per the guest preferences(Smoking/Non Smoking/Bed type) and number of occupancy. *.Reconfirm of departure and update the same on system. *.CID System Update. *.Handling of Telephone calls and Mails. *.Transport arrangements if any guest require. *.Arrival reconfirmation to ensure the guest will have smooth check in experience. *.Making of new booking on system. *.Cashiering (Cash handling with Foreign Exchange) *.Role of a Concierge/Sharing Sight Seeing Information. *.Checking of Vouchers/Paid Outs/IOU to ensure supporting are attached. *. Updating of Registration Card details on system with guest preferences and requests. *.Checking of Rate Variance Report to avoid wrong posting/double posting. *.Checking of any VIP arrival and pass the information to other departments to ensure VIP Amenities placed in that room. *. Checking of allowance /Paid out for the day if there is any and update the same on book with guest signature with valid reason. *.Check online credit cards details for Online bookings and update same in system. *. Tally of all Registration cards for the day. *.VIP Amenities Card and Welcome Back Latter to be Placed. *.Charge on Credit card if there is any No Show and same to be send to the guest with Charge Slip. *.All Traces, Alert, comments to be Check to ensure all the guest request and complaint pass to the other departments. *.Ensure all wake-up call given. *.All front office stationery to be check and followup for indent.. *.Bucket check/Restaurant Bills Check to avoid any wrong posting. *.Detail reports and batch closing to be done on EDC machine. *.Auditing reports to be sent to The Manager and reports to be send in all respected departments. *. Selling of Rooms to Walk in Guests as a up seller to minimize maximum revenue. *.Welcoming all the guest with a genuine smile. *. Online Travel Agents sites to be check and rates to be update as per rooms availability. *.Inspection of Clean room to ensure all the amenities (include mini bar) placed in a good manner including clean bed sheet and pillow covers in side the room. *.Sharing of new ideas with Front office manager to provide better services to the guest.
Guest Service Officer
Hyatt Hotels - Bengaluru, IndiaFront Office receptionNovember 2015 - June 2016
Duties and responsibilities, Provides functional assistance and direction to all departments. Cooperates, coordinates and communicates with other departments as required. Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel Responds to guest needs and resolves related problems Supervises and directs Reception and Reservations personnel. Supports and assists Front Office personnel and all departments at peak periods. Ensures VIPs and priority club guests receive special attention Inspects front of house and back of house regularly for cleanliness. Assists Guest Relations in greeting, rooming, and sending off VIP guests. Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff. Provides input for Front Office meetings. Promotes inter-hotel sales and in-house facilities. Checks billing instructions and monitors guest credit Analyses and approves discounts and rebates. Analyses the rate variance report to ensure rooms revenue control Takes action with the Property Management Systems (PMS) in emergency situation. Fully conversant with all hotel emergency procedures. Customer Focus Accurately and promptly fulfilling guest requests and anticipate guest needs with maximum attention Maintain a high level of knowledge which affects the guest experience Demonstrating a ‘customer service’ attitude Taking appropriate action to resolve guest complaints Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers Maintain an up to date ‘repeat guest’ history.
Guest Service Associate
Lemon Tree Hotels PVT - Bengaluru, IndiaFront Office receptionDecember 2013 - November 2016
1. Responsible for smooth check in and check out. 2.guest baggage handling with tag. 3.cashiering forex exchange. 4.Room allocation and inspection of dirty room. 5.ordering of news paper as per house count. 6.All inhouse bills positing checking. 7.Checking of rate varience report acoording to the rates. 8.Discount and allowance to be check as per the notes and inclusions. 9.Transportation arrangements as per the guest request. 10.filling of c form from international guests. 11.walk up call register to ne check. 12. Log book to be updates to keep all the trace and alret passed to the all team member. 13.daily basis allowance and discount book to be checked by hotel manager with proper notes. 14.followup for vip aminities for any vip arrival. 15.keep open eyes on the lobby to ensure all the are clen and tied up. 16.follwup for packed breakfast if any request.
Bsc in Hospitality and Hotel Administration
State Institute of Hotel Management and Catering Technology - Kozhikode, IndiaAugust 2010 - June 2013
National Council for Hotel Management and catering Technology, Noida, UP, India
HindiNative or fluent100%
UrduNative or fluent100%
EnglishNative or fluent100%
- A team player
- Can handle high pressure
- Check in & check out
- Dealing with customer
- Handling complaints
- Internet & Email
- Inventive and creative
- Keen to learn new skills
- managing team
- Team motivator
- Telephone sales skills