Shan Nen

Shan Nen

Lives in Antwerp, Belgium
over 6 months ago

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I am a creative, hardworking and reliable person who can work well both independently and in a team. I have a can-do attitude and I have excellent attention for details. I am always up for new tasks and challenges and feel that this is the only efficient way to evolve positively towards the future and in my career. I was recently employed in Dover, Great Britain as eCommerce Trading Executive and I moved back to Belgium in the 28th July 2017 and I am looking for a new opportunity in Belgium to improve my skills preferably using my native language Dutch, as well as my English skills, that are at a high level due to my 4 years of living in England.

Experience

  • e-Commerce Trading Executive Dutch & English speaker

    p&O Ferries Ltd. - Dover, United Kingdom

    Sales & Marketing
    March 2016 - July 2017

    In this role I improved, updated & maintained all our websites (Dutch, French German, English). I read reports and understand the different markets and audiences in order to meet customers expectations. I learned a lot of new skills (see e-commerce skills) in a short period of time. I was challenged day to day to deliver projects, objectives and promotions on time. I respected deadlines and exceeded them. Working as e-Commerce Trading Executive for P&O Ferries Ltd. has developed me into a professional and mature employee and my skills and confidence expended.

  • B2B Freight Sales Support Executive Dutch & English speaker

    P&O Ferries Ltd. - Dover, United Kingdom

    Administration & General
    April 2015 - March 2016

    I represented the Freight sales department where I provide the highest level of Customer and Sales Support service in relation to opening of and maintenance of new and existing accounts, providing appropriate information to maximise revenue and loyalty on a Pan European basis.

  • Multilingual Call Centre Assistant.

    P&O Ferries - Dover, United Kingdom

    Communication
    July 2014 - April 2015

    As an exception, I got taken on mid summer as the only permanent trainee during the busiest period of the year. This has proven to be my most challenging job yet. I experienced the old-and new face change of P&O ferries and was able to cope with the quick change of systems, pace and workflow. During this role I was given the opportunity to represent the company at the France Show in London.

  • Barista

    Marks & Spencers - Broadstairs, United Kingdom

    Retail
    August 2013 - July 2014

    I rehomed to the UK in May 2013 and shortly after I was employed by M&S. This role has enabled me to develop excellent customer skills and taught me the importance of positive colleague relationships. I am now an even more confident English speaker, and have developed excellent customer service skills. I have also gained a Level 2 Food Safety certificate.

  • First Line IT Support Agent

    Hewlett-Packard CDS - Mechelen, Belgium

    IT
    February 2012 - November 2012

    HP CDS works with an information technology infrastructure library. I learned to use ticketing systems, Active Directory and other 1st line support systems.

Education

  • High School Diploma in Multimedia Techniques

    Stedelijk Instituut voor Sierkunsten en Ambachten (SISA) - Antwerp, Belgium

    September 2011 - June 2013

Languages

  • English
    Native or fluent
    100%
  • Dutch
    Native or fluent
    100%
  • French
    Limited working
    40%

Skills

  • A team player
  • Customer loyalty
  • Eye for detail
  • Friendly and positive
  • Honesty and loyalty
  • Pro-active
  • Quick thinking
  • Timekeeping
  • Very ambitious
  • Work efficiently
Following
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