Sharmaine Marie Golosino

Sharmaine Marie Golosino

Receptionist/ Telephone Operator at Al Forsan International Sports Resort
Lives in Abu Dhabi, United Arab Emirates
over 6 months ago

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An extremely devoted individual with a stellar background in clerical, scheduling appointments and performing Administrative duties seeking a position as RECEPTIONIST.


  • Help Desk Receptionist

    Marriott Hotel Al Forsan - Abu Dhabi, United Arab Emirates

    Front Office reception
    March 2017 - Now · 1 year and 11 months

    • Receiving visitors at the front desk by greeting, welcoming, directing. • Answering and forwarding incoming calls • Receiving and sorting daily email • Promoting sports activity of the resort • Selling sports cards and voucher • Coordinate customer payments

  • Receptionist/ Telephone Operator

    Al Forsan International Sports Resort - Abu Dhabi, United Arab Emirates

    Front Office reception
    August 2015 - Now · 3 years and 6 months

    • Effectively & professionally answering the telephone and dealing with enquiries. • Greet visitors and employees courteously and cater for their special requests, needs and complaints • Schedule customer bookings and guide them about available sports & recreational activities • Write letters and email using proper spelling, grammar, and punctuation • Prepare incoming and outgoing mail and packages • Oversee maintenance of the reception • Coordinate customer payments and billing • Work independently and collaboratively on assigned tasks

  • Front Desk Receptionist

    Maxandrea Hotel - Northern Mindanao, Philippines

    Front Office reception
    August 2014 - December 2014 · 5 months

    • Welcoming & greeting the guest • Ask for identification and ensure that the provided credentials are accurate • Handle guest check-ins and check-outs appropriately • Provided information and transfer calls • Provide guest with room keys • Take reservations over the telephone, through emails and in person • Answer queries regarding the hotel’s services and charges • Compute bills and take payments • Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift • Maintained a clean and sanitized waiting area

  • Team Leader

    N hotel - Cagayan de Oro, Philippines

    March 2014 - February 2015 · 12 months

    • Welcoming guests to the hotel in a polite, friendly and helpful manner • Check out departing guests using hotel accounting system • Taking payments from guests in cash or credit cards • Answering telephone inquiries promptly and professionally & transferring calls on • Arranging for brief tours of the hotel rooms and facilities • Operating switchboard and directing calls appropriately • Dealing with and resolving costumers’ complaints

  • Room Attendant

    N Hotel - Cagayan de Oro, Philippines

    May 2013 - February 2014 · 10 months

  • Waitress

    Pearlmont Hotel - Cagayan de Oro, Philippines

    F&B service
    August 2010 - November 2011 · 1 year and 4 months


  • De La Salle John Bosco College

    June 2007 - April 2010


  • Tagalog
    Native or fluent
  • English
    Full professional


  • Cashiering
  • Good customer service
  • MS Word, MS Excel
  • POS system
  • Powerpoint
  • Printers and scanners
  • Reply emails
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