Sharon Nyangwe

Sharon Nyangwe

Communications Trainee at United Nations World Tourism Organisation
Lives in Madrid, Spain

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About me

I am a tourism masters graduate with global experience in hospitality and a keen interest in marketing, sales and communications. Seeking a varied and challenging position that will consolidate my experience in communications, social media marketing, event management and customer service with my postgraduate research skills. I am a seasoned multi-tasker with a comprehensive ability to meet deadlines, work well under pressure and communicate effectively.


6 years and 3 months

  • Communications Trainee

    United Nations World Tourism Organisation - Madrid, Spain

    February 2018 - August 2018 · 7 months

     Promoting awareness of UNWTO brand internally and externally  Point of contact for media requests  Writing and compiling content for monthly newsletter  Media monitoring and evaluation of online campaigns  Assisting with compiling social media reports  Creating and editing content for social media  Editing, proof Reading and disseminating press releases  Managing global email campaigns  Supporting the management of UNWTO website and regularly updating online content  Support in communication of key events including UNWTO Executive Council, World Tourism Day, Smart Destinations Conference  Point of contact for primary UNWTO email address, responsible for filtering emails to relevant teams  Managing UNWTO media database and CRM  Managing the use of UNWTO brand by third parties and assisting in UNWTO logo rebranding  Managing UNWTO online events calendar  Managing and promoting UNWTO official images

  • Groups & Events Coordinator

    Marriott International - Bournemouth, United Kingdom

    Sales & Marketing
    October 2015 - June 2017 · 1 year and 9 months

     Co-ordinated special events and accommodation for corporate, travel trade and social groups. Involved drafting contracts and proposals, creating reservations, co-ordinating private dinners, as well as managing billing and post event feedback.  Consistently exhibited a high level of written and verbal communication skills through daily interaction with clients by phone and email and on show rounds and pre-event meetings  Developed strong relationship management skills by liaising with clients and maintaining ongoing communication with high profile accounts such as football teams and government organisations.  Assisted revenue team with forecasting for group rooms and catering.  Refined sales and organisational skills by converting telephone and email enquiries into secured business and conducting site visits to promote the hotel’s facilities.  In charge of coordinating the annual New Year’s Eve Gala event at the hotel which involved arranging catering requirements, creating menu’s, decorations and booking entertainment  Assisted the sales and events team in driving overall sales by collaborating on ideas to obtain new local business and assisting with marketing activities to promote events at the hotel.  Created accurate function sheet and BEOs to communicate all the requirements to internal teams.  Managed and prioritised administrative tasks such as creating invoices, events diary management, creating purchase orders and processing payments on various PMS systems including Opera Sales & catering and SFA Web

  • Reservations Agent

    Crown Resorts - Victoria, Australia

    Sales & Marketing
    July 2013 - February 2014 · 8 months

     I worked with a large team of reservations agents in an exceptionally busy environment which involved taking high volumes of phone calls, responding to emails and booking reservations for 6 hotel properties. This role honed my time management skills and I adapted to working effectively under constant pressure.  Promoted hotel facilities and used sales skills to upsell hotel rooms, build customer loyalty and drive revenue

  • Communications and Reservations Agent

    Four Seasons - New South Wales, Australia

    November 2009 - January 2013 · 3 years and 3 months

     First point of contact for external customers. Responsible for reservations, room service calls, solving guest internet and telephone issues and updating guest data.  Liased with various departments to ensure a seamless service for our guests.


  • MSc Tourism Management and Marketing

    Bournemouth University - Tourism and Hospitality Management - England, United Kingdom

    September 2015 - September 2017

    Graduated first in my class and received the Best Tourism Student Award at one of UK’s top tourism Research universities. Modules in the engaging postgraduate course included: E-tourism, Mobile Communications, Marketing for Tourism & Hospitality and Business Strategy and Finance.

  • Bachelor of Business in Hotel Management

    The Hotel School Sydney (SCU) - Sydney, Australia

    June 2009 - September 2012

    Graduated top 10% of the University with a globally recognised degree. Modules included: Communication for Organisations, Hospitality Marketing, Human Resources Management, Business Law and Ethics.


5 languages

  • Ndebele, South

    Native or fluent

  • Shona

    Native or fluent

  • English

    Native or fluent

  • French

    Limited working

  • Spanish



16 skills

  • client relationship management
  • Corporate communication
  • CRM
  • Database administration
  • Effective communicator
  • Event coordination
  • excellent customer service
  • Excellent time management
  • Excellent writing skills
  • Good in microsoft
  • Good organisation skills
  • Meetings organisation
  • Office administration
  • Opera PMS
  • Opera Sales & Catering
  • Presentation Skill

Additional Information

1 information shared

  • Achievements

    - Nominated for Employee of the month for June and July 2016 at Marriott
    - Received the Marriott Spirit to Serve award for outstanding customer service
    - Awarded the Association of Tourism in Higher Education Award, given to the best Postgraduate student in the Faculty of Management.

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