Sharon Nyangwe

Sharon Nyangwe

Communications Trainee at United Nations World Tourism Organisation
Lives in Madrid, Spain

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About me

I am a tourism masters graduate with global experience in hospitality and a keen interest in marketing, sales and communications. Seeking a varied and challenging position that will consolidate my experience in communications, social media marketing, event management and customer service with my postgraduate research skills. I am a seasoned multi-tasker with a comprehensive ability to meet deadlines, work well under pressure and communicate effectively.

Experience

6 years and 3 months

  • Communications Trainee

    United Nations World Tourism Organisation - Madrid, Spain

    Communication
    February 2018 - August 2018 · 7 months

     Promoting awareness of UNWTO brand internally and externally  Point of contact for media requests  Writing and compiling content for monthly newsletter  Media monitoring and evaluation of online campaigns  Assisting with compiling social media reports  Creating and editing content for social media  Editing, proof Reading and disseminating press releases  Managing global email campaigns  Supporting the management of UNWTO website and regularly updating online content  Support in communication of key events including UNWTO Executive Council, World Tourism Day, Smart Destinations Conference  Point of contact for primary UNWTO email address, responsible for filtering emails to relevant teams  Managing UNWTO media database and CRM  Managing the use of UNWTO brand by third parties and assisting in UNWTO logo rebranding  Managing UNWTO online events calendar  Managing and promoting UNWTO official images

  • Groups & Events Coordinator

    Marriott International - Bournemouth, United Kingdom

    Sales & Marketing
    October 2015 - June 2017 · 1 year and 9 months

     Co-ordinated special events and accommodation for corporate, travel trade and social groups. Involved drafting contracts and proposals, creating reservations, co-ordinating private dinners, as well as managing billing and post event feedback.  Consistently exhibited a high level of written and verbal communication skills through daily interaction with clients by phone and email and on show rounds and pre-event meetings  Developed strong relationship management skills by liaising with clients and maintaining ongoing communication with high profile accounts such as football teams and government organisations.  Assisted revenue team with forecasting for group rooms and catering.  Refined sales and organisational skills by converting telephone and email enquiries into secured business and conducting site visits to promote the hotel’s facilities.  In charge of coordinating the annual New Year’s Eve Gala event at the hotel which involved arranging catering requirements, creating menu’s, decorations and booking entertainment  Assisted the sales and events team in driving overall sales by collaborating on ideas to obtain new local business and assisting with marketing activities to promote events at the hotel.  Created accurate function sheet and BEOs to communicate all the requirements to internal teams.  Managed and prioritised administrative tasks such as creating invoices, events diary management, creating purchase orders and processing payments on various PMS systems including Opera Sales & catering and SFA Web

  • Reservations Agent

    Crown Resorts - Victoria, Australia

    Sales & Marketing
    July 2013 - February 2014 · 8 months

     I worked with a large team of reservations agents in an exceptionally busy environment which involved taking high volumes of phone calls, responding to emails and booking reservations for 6 hotel properties. This role honed my time management skills and I adapted to working effectively under constant pressure.  Promoted hotel facilities and used sales skills to upsell hotel rooms, build customer loyalty and drive revenue

  • Communications and Reservations Agent

    Four Seasons - New South Wales, Australia

    Reservations
    November 2009 - January 2013 · 3 years and 3 months

     First point of contact for external customers. Responsible for reservations, room service calls, solving guest internet and telephone issues and updating guest data.  Liased with various departments to ensure a seamless service for our guests.

Education

  • MSc Tourism Management and Marketing

    Bournemouth University - Tourism and Hospitality Management - England, United Kingdom

    September 2015 - September 2017

    Graduated first in my class and received the Best Tourism Student Award at one of UK’s top tourism Research universities. Modules in the engaging postgraduate course included: E-tourism, Mobile Communications, Marketing for Tourism & Hospitality and Business Strategy and Finance.

  • Bachelor of Business in Hotel Management

    The Hotel School Sydney (SCU) - Sydney, Australia

    June 2009 - September 2012

    Graduated top 10% of the University with a globally recognised degree. Modules included: Communication for Organisations, Hospitality Marketing, Human Resources Management, Business Law and Ethics.

Languages

5 languages

  • Ndebele, South

    Native or fluent

  • Shona

    Native or fluent

  • English

    Native or fluent

  • French

    Limited working

  • Spanish

    Notions

Skills

16 skills

  • client relationship management
  • Corporate communication
  • CRM
  • Database administration
  • Effective communicator
  • Event coordination
  • excellent customer service
  • Excellent time management
  • Excellent writing skills
  • Good in microsoft
  • Good organisation skills
  • Meetings organisation
  • Office administration
  • Opera PMS
  • Opera Sales & Catering
  • Presentation Skill

Additional Information

1 information shared

  • Achievements

    - Nominated for Employee of the month for June and July 2016 at Marriott
    - Received the Marriott Spirit to Serve award for outstanding customer service
    - Awarded the Association of Tourism in Higher Education Award, given to the best Postgraduate student in the Faculty of Management.

Connections
Hermes Recruitment
Hospitality Recruiter at Hermes Recruitment
Malek Charfi
Sales & Events Coordinator at The St. Regis Doha
Following
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North Central Province, Maldives
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