Shary Baca

Shary Baca

Operation area at Coltur Peruana de Turismo
Lives in Barcelona, Spain
over 6 months ago

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I am an enthusiastic, self-motivated, reliable, responsible, dedicated, organized and hard working person. I am adaptable to all challenging situations and I am always up for new challenges. I am a friendly person and able to work well both in a team environment as well as using own initiative, I have good listening and communication skills. Also, I have a creative mind, I am able to work well under pressure and always very willing to learn and develop new skills.

Experience

  • Operation area

    Coltur Peruana de Turismo - Cusco, Peru

    Customer Service
    July 2015 - November 2017 · 2 years and 5 months

    Resposabilities: - Reconfirmation of of all travel services requested for individual and groups. (hotels, tours, guides, flight tickets, etc). - Dealing with customer queries and complaints. - Making touristic packages according each customer’s budget. - Monitoring of the passenger services, from beginning to the end of the travel package of the groups. - Services programation of the travel agency bible. - Last minute cordinations of the passengers.

  • Operation and Reservation Area

    Vida Tours E.I.R.L. - Cusco, Peru

    Customer Service
    July 2014 - July 2015 · 1 year and 1 month

    Resposabilities: - Making reservations of all travel services requested for groups from 4 to 20 people. (hotels, tours, guides, flight tickets, etc). - Dealing with customer queries and complaints. - Making touristic packages according each customer’s budget. - Monitoring of the passenger services, from beginning to the end of the travel package of the groups.

  • Sales and Reservation Area

    INTENSE PERU SAC - Cusco, Peru

    Reservations
    July 2013 - February 2014 · 8 months

    Responsibilities: - Making the first contact with customers. - Offering customers’ tourist packages in Peru and Bolivia. - Answering phone calls and emails in order to solve customers’ doubts. - Making touristic packages according each customer’s budget. - Making reservations of all travel services requested (hotels, tours, guides, flight tickets, etc). - Dealing with customer queries and complaints.

  • Operation and Reservation Area

    APU TOURS PERU E.I.R.L. - Cusco, Peru

    Customer Service
    September 2012 - March 2013 · 7 months

    Responsibilities: - Making reservation for all travel services offered (hotels, tickets, restaurants, tours, guides, etc). - Welcoming travelers at the airport in Cusco and giving them a brief description of their upcoming tours and general information. - Dealing with customer queries and complaints. - Assisting clients during their entire stay.

Education

  • Ostelea - School of Tourism and Hospitality - Barcelona, Spain

    November 2017 - November 2018

  • Universidad Andina del Cusco -Peru

    February 2008 - February 2012

  • Colegio Maria de la Merced

    March 1997 - December 2007

Languages

  • Spanish
    Native or fluent
    100%
  • English
    Full professional
    80%

Skills

  • A team player
  • Cooperative and friendly
  • Creative
  • Fast learning
  • Good comunications
  • Good in microsoft
Following
International Trainee Network - ITN
Los Angeles, CA, United States
HRC International
Maastricht, Netherlands
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