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About me
I help the company where I am to reach better results, thanks to my adaptability, motivation, responsibility, and organization.
I have pro-active listening skills, communication, and creativity, which allows me to collaborate with a good work environment and at the same time propose my ideas for improvement, always with all the predisposition to learn and develop new skills in the environment in which I find.
I am 28 years old, I am Peruvian and I currently live in Barcelona since 2017.
Experience
10 years and 8 months
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Recepcionist
Hotel Eco Boutique Hostal Grau - Barcelona, Spain
ReceptionOctober 2018 - Now · 5 years and 6 months- Support and development of social media. - Front desk, Reservations, and Guest relation department. - Cash handling. - Use of hotel technology tools to increase ADR. - Welcoming guest, check-in, and check-out. - Problem-solving. Manage reservations with Protel and Masteryield PMS, offer advice and recommendations on Barcelona. -Basic knowledge of Channel manager Site minder and OTAs.
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Booking Agent
Grimaldi Lines Tour Operator Spain - Barcelona, Spain
ReservationsApril 2018 - September 2018 · 6 months- Helping clients and travel agents making quotations by telephone, mail using properly the booking system of Grimaldi Lines. - Making reservations, tickets changes and cancellations. - Problem solving.
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Operation area
Coltur Peruana de Turismo - Cusco, Peru
Customer ServiceJuly 2015 - November 2017 · 2 years and 5 monthsResposabilities: - Reconfirmation of of all travel services requested for individual and groups. (hotels, tours, guides, flight tickets, etc). - Dealing with customer queries and complaints. - Making touristic packages according each customer’s budget. - Monitoring of the passenger services, from beginning to the end of the travel package of the groups. - Services programation of the travel agency bible. - Last minute cordinations of the passengers.
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Operation and Reservation Area
Vida Tours E.I.R.L. - Cusco, Peru
ReservationsJuly 2014 - July 2015 · 1 year and 1 monthResposabilities: - Making reservations of all travel services requested for groups from 4 to 20 people. (hotels, tours, guides, flight tickets, etc). - Dealing with customer queries and complaints. - Making touristic packages according each customer’s budget. - Monitoring of the passenger services, from beginning to the end of the travel package of the groups.
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Sales and Reservation Area
INTENSE PERU SAC - Cusco, Peru
ReservationsJuly 2013 - February 2014 · 8 monthsResponsibilities: - Making the first contact with customers. - Offering customers’ tourist packages in Peru and Bolivia. - Answering phone calls and emails in order to solve customers’ doubts. - Making touristic packages according each customer’s budget. - Making reservations of all travel services requested (hotels, tours, guides, flight tickets, etc). - Dealing with customer queries and complaints.
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Operation and Reservation Area
APU TOURS PERU E.I.R.L. - Cusco, Peru
ReservationsSeptember 2012 - March 2013 · 7 monthsResponsibilities: - Making reservation for all travel services offered (hotels, tickets, restaurants, tours, guides, etc). - Welcoming travelers at the airport in Cusco and giving them a brief description of their upcoming tours and general information. - Dealing with customer queries and complaints. - Assisting clients during their entire stay.
Education
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Digital Marketing
Cipsa Informatic School - Barcelona, Spain
November 2018 - November 2019 -
Master in Marketing, turistic commercialization and hotel revenue management
Ostelea - School of Tourism and Hospitality - Barcelona, Spain
November 2017 - November 2018 -
Tourism Degree
Andina University - Cusco, Peru
February 2008 - February 2012 -
High School
Colegio Maria de la Merced - Cusco, Peru
March 1997 - December 2007
Languages
2 languages
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Spanish
Native or fluent
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English
Full professional
Personal information
Nationalities
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Peruvian
Date of birth
November 02nd 1991
Skills
9 skills
- Adobe Fireworks
- A team player
- Cooperative and friendly
- Creative
- Fast learning
- Good comunications
- Good in microsoft
- Prezi
- wondershare video
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