Shary Baca

Shary Baca

Recepcionist at Hotel Eco Boutique Hostal Grau
Lives in Barcelona, Spain

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About me

I help the company where I am to reach better results, thanks to my adaptability, motivation, responsibility, and organization.
I have pro-active listening skills, communication, and creativity, which allows me to collaborate with a good work environment and at the same time propose my ideas for improvement, always with all the predisposition to learn and develop new skills in the environment in which I find.
I am 28 years old, I am Peruvian and I currently live in Barcelona since 2017.

Experience

10 years and 8 months

  • Recepcionist

    Hotel Eco Boutique Hostal Grau - Barcelona, Spain

    Reception
    October 2018 - Now · 5 years and 6 months

    - Support and development of social media. - Front desk, Reservations, and Guest relation department. - Cash handling. - Use of hotel technology tools to increase ADR. - Welcoming guest, check-in, and check-out. - Problem-solving. Manage reservations with Protel and Masteryield PMS, offer advice and recommendations on Barcelona. -Basic knowledge of Channel manager Site minder and OTAs.

  • Booking Agent

    Grimaldi Lines Tour Operator Spain - Barcelona, Spain

    Reservations
    April 2018 - September 2018 · 6 months

    - Helping clients and travel agents making quotations by telephone, mail using properly the booking system of Grimaldi Lines. - Making reservations, tickets changes and cancellations. - Problem solving.

  • Operation area

    Coltur Peruana de Turismo - Cusco, Peru

    Customer Service
    July 2015 - November 2017 · 2 years and 5 months

    Resposabilities: - Reconfirmation of of all travel services requested for individual and groups. (hotels, tours, guides, flight tickets, etc). - Dealing with customer queries and complaints. - Making touristic packages according each customer’s budget. - Monitoring of the passenger services, from beginning to the end of the travel package of the groups. - Services programation of the travel agency bible. - Last minute cordinations of the passengers.

  • Operation and Reservation Area

    Vida Tours E.I.R.L. - Cusco, Peru

    Reservations
    July 2014 - July 2015 · 1 year and 1 month

    Resposabilities: - Making reservations of all travel services requested for groups from 4 to 20 people. (hotels, tours, guides, flight tickets, etc). - Dealing with customer queries and complaints. - Making touristic packages according each customer’s budget. - Monitoring of the passenger services, from beginning to the end of the travel package of the groups.

  • Sales and Reservation Area

    INTENSE PERU SAC - Cusco, Peru

    Reservations
    July 2013 - February 2014 · 8 months

    Responsibilities: - Making the first contact with customers. - Offering customers’ tourist packages in Peru and Bolivia. - Answering phone calls and emails in order to solve customers’ doubts. - Making touristic packages according each customer’s budget. - Making reservations of all travel services requested (hotels, tours, guides, flight tickets, etc). - Dealing with customer queries and complaints.

  • Operation and Reservation Area

    APU TOURS PERU E.I.R.L. - Cusco, Peru

    Reservations
    September 2012 - March 2013 · 7 months

    Responsibilities: - Making reservation for all travel services offered (hotels, tickets, restaurants, tours, guides, etc). - Welcoming travelers at the airport in Cusco and giving them a brief description of their upcoming tours and general information. - Dealing with customer queries and complaints. - Assisting clients during their entire stay.

Education

  • Digital Marketing

    Cipsa Informatic School - Barcelona, Spain

    November 2018 - November 2019

  • Master in Marketing, turistic commercialization and hotel revenue management

    Ostelea - School of Tourism and Hospitality - Barcelona, Spain

    November 2017 - November 2018

  • Tourism Degree

    Andina University - Cusco, Peru

    February 2008 - February 2012

  • High School

    Colegio Maria de la Merced - Cusco, Peru

    March 1997 - December 2007

Languages

2 languages

  • Spanish

    Native or fluent

  • English

    Full professional

Personal information

Nationalities

  • Peruvian

Date of birth

November 02nd 1991

Skills

9 skills

  • Adobe Fireworks
  • A team player
  • Cooperative and friendly
  • Creative
  • Fast learning
  • Good comunications
  • Good in microsoft
  • Prezi
  • wondershare video
Connections
Eva Ratti
Front Office Manager at Il Sereno Lago di Como
Manish Tandon
Executive Chef at sorovar hotel
Lara Elizabeth Scheidegger Cividini
Future Student Guidance at CETT-UB School of Tourism, Hospitality & Gastronomy
View 8 connections
Following
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Weekendesk
Barcelona, Spain
Pierre & Vacances España Grup El Glop
Grup El Glop
Barcelona, Spain
Other members
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