Shashank Shah

Shashank Shah

Hotel Duty Manager at Gevora Hotel
Lives in Dubai, United Arab Emirates
over 6 months ago

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A strategically driven individual with a creative thought process towards achievement of
organizational growth objectives. Strong guest engagement skills & communication,
interpersonal relations, skilled at building highly productive teams. Committed to the highest levels of professional and personal excellence.

Experience

  • Hotel Duty Manager

    Gevora Hotel - Dubai, United Arab Emirates

    Front Office reception
    March 2018 - Now · 10 months

     To ensure a smooth and efficient running of the hotel operations with particular focus on the front office department.  To handle and resolve guest complaints.  To assist Front office manager in supervising the department operations and communications.  To assist in maintaining and developing brand standards within the department.  To assist in maintaining and developing operating procedures and to insure that front office colleagues adhere to the correct procedures as laid down in the operating manual.  To check arrivals and make sure all guests requests are taken care.  To make sure room blockings are done as per the guest preferences.  To handle VIP guests and to do final room check before their arrival.  To conduct briefings and trainings for staff on timely basis.  To make sure staff is aware about the ongoing promotions in hotel.  To encourage staff for room upselling and focussing on revenue generation.  Handling Night audits and Night reports.  Handling reservation queries and processing reservations.  Handling employee` s concerns and issues and solving them.  Annual appraisals for staff and setting standards.  Attending departmental and P&L review meetings.

  • Hotel Duty Manager

    Ramada Chelsea Hotel Al Barsha - Dubai, United Arab Emirates

    Front Office reception
    August 2017 - February 2018 · 7 months

  • Hotel Duty Manager

    Ibis by Accor Hotels - Gurugram, India

    Front Office reception
    March 2016 - July 2017 · 1 year and 6 months

  • Hotel Duty Manager

    Hilton Garden Inn - Gurugram, India

    Front Office reception
    February 2014 - February 2016 · 2 years and 1 month

  • Front Office Executive

    Hyatt Regency - Delhi, India

    Front Office reception
    August 2011 - February 2014 · 2 years and 7 months

  • Front Office Agent

    Fortune Resort Grace - Mussoorie, India

    Front Office reception
    July 2009 - January 2011 · 1 year and 7 months

Education

  • Bachelor in Hotel Management

    Himalayan Institute of Technology - Dehradun, India

    March 2005 - March 2008

Languages

  • Hindi
    Native or fluent
    100%
  • English
    Full professional
    80%

Skills

  • A team player
  • Good time management skills
  • Guest oriented
  • IDS software
  • OnQ
  • Opera System
  • Wishnet
Following
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