Shenglan Zhang

Shenglan Zhang

Student from SHMS Swiss Hotel Management School
Lives in Switzerland
over 6 months ago

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It is my passion and sincere attitude towards hospitality that enables me to be a hard-working and responsible person who is diligent in my work. I am looking for 4-6 months internship in the back office of a luxury hotel. I would be available from June 2017.

Experience

  • Cross-training – Front Office (mainly), Events and Housekeeping

    LUX* Le Morne - Le Morne, Mauritius

    Front Office reception
    September 2016 - January 2017

    • Rotated as Receptionist, Guests Relations, Operator, Reservations and Cashier in Front Office • Acknowledging the guests and introducing amenities and services in the hotel upon check-in • Dealing with inquires and complaints quickly and patiently, and prioritizing them under busy working environment • Answering and referring incoming calls promptly with proper telephone etiquette • Tackling basic reservation tasks and updating guests’ records in OPERA • Assisting in basic billing and preparing check-out receipts with cashiers • Organizing honeymoon, wedding anniversary packages and other special requests for celebration

  • Part-time Sales Associate

    G2000 - Hong Kong

    Sales & Marketing
    July 2016 - August 2016

    • Remaining knowledgeable on products (business attire) to maximize sales effectiveness • Recommending and explaining product features to customers • Upselling and cross-selling products to customers in accordance to their needs • Replenishing and maintaining the sales floor constantly • Assisting in inventory counting and stocking

  • F&B Trainee

    Conrad Algarve - Algarvia, Portugal

    F&B service
    June 2015 - December 2015

    • Working as a Commis in Gusto by Heinz Beck(flagship fine dining restaurant of the hotel) • Managing multiple tables at the same time and ensuring optimized and timely service • Maintaining composure and professional in a high volume and stressful restaurant environment • Assisting in coordinating ticket time with Head Chef in bus • Cross-training in Louro Restaurant(all-day dining venue) for 1.5 months • Cross-training in Sereno Pool for 1.5 months

  • Student Trainee - Service and Kitchen

    Swiss Hotel Management School - Switzerland, SC, United States

    F&B service
    February 2015 - June 2015

    • Mise en place • Served guests in the Cafeteria and fine dinning restaurant • Served in the bar • Worked in production kitchen • Prepared food in cold kitchen

  • Part-time Sales

    G.S. Ventures(H.K.) Limited - Hong Kong

    Other
    December 2014 - January 2015

    • Merchandising • Assisting manager in stock managment

Education

  • Bachelor of Arts in International Hospitality Management

    SHMS Swiss Hotel Management School - Leysin, Switzerland

    February 2015 - Now

  • High School Diploma

    Cheung Chuk Shan College - Hong Kong

    August 2008 - June 2014

Languages

  • Chinese
    Native or fluent
    100%
  • English
    Full professional
    80%
  • French
    Notions
    20%

Other

  • Computer skills

    Computer skills

Following
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