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Eleven years in hospitality operations ( front and back of the house) Applying management principles with the front office staff to communicate feelings of Warms, Caring, Safety and efficiently to each guest and I have contributed in leading, training and structuring large individual teams within different environments. Also I assisted in the hotels’ opening and renovations.
Assistant Front Office Manager
IHG - InterContinental Hotels Group - Riyadh, Saudi ArabiaRooms divisionMarch 2016 - Now
Alexandria University - Hospitality and Tourism Management - Alexandria Governorate, EgyptSeptember 2001 - May 2005
Bachelor of Tourism and Hotels Management
ArabicNative or fluent100%
- Crises Management Training
- Forecasting & Yield Management
- Front Office Up-Selling
- Handling guest complaint
- Leadership skils
- Leading and Motivating
- Time management