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I am a passionate hospitality student with 3 and half years Front Office experience at supervisor level, looking for opportunities to expand my hospitality journey in Human Resources or Revenue Management.
Recepetion Manager / Rooms Controller
Shangri-La Hotel, Singapore - SingaporeFront Office receptionMay 2012 - January 2015
-Manage daily front office operations, supervise a team of guest service agent. -Handle guest enquiries and complaints through email and face to face. -Assign rooms, liaise with housekeeping, revenue, events department with regards to room inventory. -Lead and coach the guest service agents, provide department trainings.
Bachelor in Business Administration (Hospitality)
Glion Institute of Higher Education [ EURHODIP - International Association supporting Hospitality and Tourism Education and Training ] - Glion-sur-Montreux, SwitzerlandJanuary 2015 - Now
Diploma in Hotel Management
Singapore Hotel and Tourism Education Centre (SHATEC) - SingaporeApril 2008 - January 2011
ChineseNative or fluent100%
EnglishNative or fluent100%
- Microsoft Excel