Shihalini Rajaratnam

Shihalini Rajaratnam

Manager - Front Office - Amari Havodda Maldives at ONYX Hospitality Group
Lives in Malé, Maldives
over 6 months ago

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Current working for a Thailand group (ONYX Hospitality Group), I am keen on taking a step further in my career across different locations in the world.

For a brief introduction of myself, please find the details below:

I am Shihalini Rajaratnam, Manager – Front Office at Amari Havodda Maldives, a five star luxury resort in Paradise. I have been functioning in my current role since August 2016.

I started my career in Banking, moved on to Marketing and Communications supporting the software industry, and thereafter moved on to the hospitality industry in 2010. This made me recognize my passion for hospitality and I intend to follow the pathway to be a successful General Manager in the near future.

The Hospitality Industry of The Maldives taught me to deal with guests from all over the world. Each day is interesting and new and I ensure my team and I stay happy and hospitable.

Please check my reviews on Trip Advisor, the world’s largest online Travel Platform.

https://www.tripadvisor.com/Hotel_Review-g2487852-d8498740-Reviews-Amari_Havodda_Maldives-South_Huvadhoo_Gaafu_Dhaalu_Atoll.html

We strive hard with passion to ensure our guests are made to feel at Home, with the successful belief that a resort is a “Home away from Home”.

I have been working in the Maldives for over eight years and now intend to be a part of well known brands in the hospitality industry of Maldives. “Opportunities anywhere in the world interest me and this would be the ideal place for me to continue my career.”

Provided you are interested in my resume and would like to have a further chat, I am herewith sharing my credentials with you.

Experience

  • Manager - Front Office - Amari Havodda Maldives

    ONYX Hospitality Group - Bangkok, Thailand

    Front Office reception
    August 2016 - Now · 2 years and 4 months

    ONYX Hospitality Group is one of the fastest growing hospitality players in the Asia Pacific region, and the company behind hotel brands like Amari, OZO and Shama. Growing from one hotel in Thailand to almost 50 hotels across 8 countries, the company has a robust pipeline of close to 30 hotels across the region. The company is working towards its strategic goal of being the best medium sized hospitality player in the Asia Pacific region. Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities. Directing and working with managers and employees to successfully execute all airport, front office, Recreation, Kids Club and launch operations as per the Brand Standards. Personalizing the concept of “Amari Host” Well versed in OPERA PMS, Review- Pro, Trip Advisor

  • FRONT OFFICE / ACTING OPERATIONS MANAGER

    DuSai Resort & Spa - Dhaka, Bangladesh

    Front Office reception
    August 2015 - August 2016 · 1 year and 1 month

  • FRONT OFFICE EXECUTIVE / ACTING FOM

    Adaaran Resorts Maldives I Hudhuran Fushi - Malé, Maldives

    Front Office reception
    January 2010 - July 2015 · 5 years and 7 months

  • SENIOR MARKETING ANALYST

    Talisma Corporation Pvt. Ltd - Bengaluru, India

    Sales & Marketing
    August 2006 - July 2009 · 2 years and 12 months

  • TEAM LEADER - TELEMARKETING

    Standard Chartered Bank - Colombo, Sri Lanka

    Sales & Marketing
    December 2002 - May 2004 · 1 year and 6 months

Education

  • Bachelor of Business Management (BBM) I Marketing 2007

    Bangalore University - Bengaluru, India

    May 2004 - July 2007

Languages

  • Sinhala
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Hindi
    Full professional
    80%
  • Tamil
    Full professional
    80%
  • French
    Notions
    20%

Skills

  • CHH
  • Employee Relations
  • Front Office
  • Front Office manager
  • Guest experience
  • Guest Relations
  • Hospitality
  • hospitality from the heart
  • Host
  • Leadership
  • Maldives
  • Resort
  • Review Pro
  • Social Media Marketing
  • TRIP ADVISOR
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