Shirley Heins

Shirley Heins

(Assistant) General Manager at the Attendant
Lives in London, United Kingdom
over 6 months ago

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A passionate Hospitality Manager with 5+ years of leadership experience in the hospitality/ F&B industry.

Throughout my career there has always been a strong focus on delivering exceptional guest experience and creating lasting relationships with both customers and colleagues.

I feel happiest covering the fields of customer satisfaction, F&B operations, Event Management and training and am characterized by my perseverance and can-do spirit.

I want to develop knowledge and experience in new areas and gain new skills mostly in the Back of House area.

Experience

  • (Assistant) General Manager

    the Attendant - London, United Kingdom

    Management
    June 2018 - December 2018 · 7 months

    After one month working as an Assistant GM, I took on the role of GM of the Attendant, Shoreditch. The busiest and biggest of the three Attendant speciality coffee shops.

  • EA to CEO and Executive Chef

    Cinnamon Collection - London, United Kingdom

    Management
    July 2017 - April 2018 · 10 months

  • Restaurant Manager

    REM eiland - Amsterdam, Netherlands

    Management
    February 2016 - April 2017 · 1 year and 3 months

  • Restaurant Manager

    Restaurant Pont 13 - Amsterdam, Netherlands

    Management
    April 2015 - January 2016 · 10 months

  • Restaurant Manager

    Hampshire Hotel Fitland Level - Leiden, Netherlands

    Management
    August 2014 - March 2015 · 8 months

  • Restaurant Supervisor

    Hampshire Hotel Fitland Level - Leiden, Netherlands

    Management
    September 2013 - July 2014 · 11 months

  • Senior Business Manager

    AQ Services International - The Hague, Netherlands

    Other
    July 2012 - July 2013 · 1 year and 1 month

  • Business Manager

    AQ Services International - The Hague, Netherlands

    Other
    July 2010 - June 2012 · 1 year and 12 months

Education

  • Bachelor Business Administration in Hospitality Management

    Hotelschool The Hague [ HSD ] - The Hague, Netherlands

    February 2006 - February 2010

Languages

  • Dutch
    Native or fluent
    100%
  • English
    Full professional
    80%
  • French
    Limited working
    40%
  • German
    Limited working
    40%

Skills

  • Excellent customer focus
  • F&B sales
  • Group Reservations
  • Pre-opening a restaurant
  • Special events
  • Strong hospitality
Connections
Amzad Hossain
Restaurant Manager at Lokanta Restaurant (Fine Dinning Turkish Restaurant)
GIANCARLO PASTORE
FORMATORE SCRITTORE GIORNALISTA at CIPAS TM STRESA
Kristian Kenderesi
Head Waiter at Ristorante Belvedere
Following
City Relay
London, United Kingdom
Hotelschool The Hague
The Hague, Netherlands
Other members
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London, United Kingdom
Youssef Elmonofy
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Anna Meshulam
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